Blackberry SMART CARD READER - - SAFETY INFORMATION BOOKLET User's Guide

BlackBerry Bold SeriesBlackBerry Bold 9900/9930SmartphonesUser GuideVersion: 7.0To find the latest user guides, visit www.blackberry.com/docs/smartpho

Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount oftime has passed if you are

Message has been readComposing and sending text messagesSend a text messageThe number of recipients that you can send a text message to depends on you

If you change the importance level for text messages, a high priority indicator or low priority indicator appears on yourBlackBerry® smartphone be

2. Press the key > View Appointment.3. Press the key > Add To Calendar.Show names in the history of text messages1. On the Home screen, cl

Save a media file from a text message1. In a text message, open an attachment.2.Press the key.3. Click Save <media type>.4. Click Save.Save a

Set how long your service center attempts to send text messagesIf you send a text message and it cannot be delivered immediately, your service center

• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Typethe channel ID and a nickname.

Set whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the , which might prev

Try the following actions:• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif fi

Troubleshooting: PIN messagesI can't send messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireles

• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email fo

Keys on the right side of your smartphoneVolume/Mute• Press the top and bottom keys to change the volume.• Press and hold the top or bottom key to pla

AttachmentsHow to: AttachmentsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry® smartphone or a medi

3. Click the folder that you want to save the file or attachment in.4. Click Save.To stop downloading an attachment, in a message, highlight an attach

Contact cardsAbout contact cardsA contact card (sometimes called avCard® or .vcf file) contains information for a specific contact. You can send conta

Security options for messagesBlock incoming messagesIf your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unbl

11.Press the key > Save.Reset a blocked message counterIf you block messages, the blocked message counter tracks how many messages your BlackBerr

4. In the Encryption section, select the Use Password-Based Encryption checkbox.5. In the Allowed Content Ciphers section, select the checkbox beside

Attachment indicators in S/MIME-protected messagesIndicator DescriptionThe message includes a certificate attachment.The message includes multiple cer

Indicator DescriptionThe certificate is weak, the certificate status isn't current, oryour smartphone requires more data to verify the trust stat

2. Click Security > S/MIME.• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field toAutomatic

Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact thatyou haven't sent a mess

Flashing LED color DescriptionAmber The battery power level for your smartphone is low, or yoursmartphone is turned off and is charging. You can'

3. Clear the Warn about problems with my certificates check box.4.Press the key > Save.To turn on the prompt again, select the Warn about problem

PGP protected messagesPGP protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that

Download the PGP key used to sign or encrypt a messageIf a PGP® key isn't included in a received message or isn't already stored in the key

PGP protected message statusEncryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.

3. Change the Default Key field.4.Press the key > Save.Related informationSome signing and encryption options aren't available on my smartph

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subjectline of the message and

2. Click Security > PGP.3. Clear the Warn about problems with my PGP keys check box.4.Press the key > Save.To turn on the prompt again, select

Files and attachmentsHow to: FilesFile basicsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry® smart

• If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.3. Click the folder that you want to sav

I can't attach a file to a text message, 104Open a link in a file or an attachmentSome files might contain links to embedded content, such as tab

Added email address Added work email addressText MessagesInstant messagingInstant Messaging folderSome applications might appear in this folderincludi

Copy, move, rename, or delete a file1. Do one of the following:• On the Home screen or in a folder, click the Files icon.•On the Home screen, click th

3. Type the password.4.Press the key on the keyboard.5. Press the key > Open Attachment or Download Attachment > Yes.View tracked changes i

2.Press the key > Save.Move around pages in a multipage .tif fileIn a multipage .tif file, press the key.• To view a list of pages in a multipa

• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.•If "More available" appea

MediaHow to: MediaPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a medi

Improve sound quality for media filesDepending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for

View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click

Transfer a file from your computer to your smartphone using yoursmartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manag

4. Click a message type.5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Related informationI can't attac

MusicHow to: MusicShuffle or repeat songs1. On the Home screen, click the Media icon > Music icon.2. Do one of the following:• To shuffle and play

Voice Notes Recorder PodcastsPersonal organizerContacts CalendarTasks MemoPadClock CalculatorFilesDocuments To Go® FilesSocial networking and mobile p

•To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press the key > Complete Move.•To delet

Related informationDelete a message, 76Copy, move, rename, or delete a file, 128Change the size of pictures that you take, 146Change the video size an

VideosKeep backlighting on when you play a videoBy default, backlighting is designed to turn off after a period of time to conserve battery power. You

I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the foll

The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performan

Turn on or turn off video lightingIn low lighting conditions, the video light can improve the quality of videos that you record.1. On the Home screen,

Troubleshooting: Video cameraSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone m

• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartpho

Camera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons.View pictures Geotagging is turned onGeotagging is

2.Press the key > Options.3. Change the Image Size field.4.Press the key > Save.Related informationView properties for a file, 109Geotag pic

Vibrate Only profile All Alerts Off profileGamesGames folderSome applications might appear in this folder,including applications that you download.Bri

Change when the camera warns you about the number of pictures remainingA warning appears notifying you when the amount of storage for pictures drops b

Depending on your BlackBerry® smartphone model, you might be able to decrease the blurriness in pictures that is caused byslight movements of the came

PicturesHow to: PicturesZoom, pan, or rotate a pictureIn a picture, do one of the following:• To zoom in to the picture, click the trackpad.•To zoom o

2.Press the key > Media Options.• To change the number of seconds between slides in a slide show, change the Slide Show Interval field.• To chang

Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application

Related informationDelete a message, 76Copy, move, rename, or delete a file, 128Change the size of pictures that you take, 146Change the video size an

Troubleshooting: Voice notesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone mi

• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open

Ring tones, sounds, and alertsHow to: Ring tones, sounds, and alertsAbout ring tones, sounds, and alertsThe profile that you select in the Sound and A

Add or delete a custom profileIn addition to the preloaded profiles, you can create your own custom profiles.1. On the Home screen, click the Sound an

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.Unread message New BBM™ itemTo clea

Flashing LEDThe LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses.Flashing LED color DescriptionGr

Troubleshooting: Ring tones, sounds, and alertsMy smartphone is ringing or vibrating more times than expectedFor calls, the number of times that your

BrowserHow to: BrowserBrowser at a glanceUser GuideBrowser160

Browser basicsBrowsing webpagesVisit a webpage or search the InternetDepending on your wireless service provider, multiple browsers might appear on yo

Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text a

1. On a webpage, press the key.2. Click Home.Refresh a webpage1. On a webpage, press the key.2. Click Refresh.Close the browser1. On a webpage,

• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.• To copy an address for a picture, pause on or highligh

2.Press the key > Bookmarks.3. Highlight a bookmark.4.Press the key.•To change a bookmark, click Edit. Change the bookmark. Press the key. Cli

• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page.4.Press the key > Save.Change

• To stop loading images on web pages, clear the Load Images check box.• To stop playing embedded media files on web pages, clear the Enable Embedded

Phone iconsThese icons appear at the top of the Home screen and in the Phone application.Missed call Received callPlaced call Voice mail messageCalend

Turn off JavaScript supportJavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want thebrows

Option DescriptionPermit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecurerenegotation. If you do

5. Type the web address for the content server.6. Click OK.7.Press the key > Save.Add or change a website that is associated with a certificateTo

Option DescriptionSMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browserpush messages from a specific S

• Close a tab that you don't need.• Close other applications that don't need to be open.Related informationClose an app so that it is not ru

CalendarHow to: CalendarSynchronizing calendarAbout backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on

Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, e

Schedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that support

MeetingsSchedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that

To return to the meeting invitation, press the key.Check availability of meeting participantsTo perform this task, your work email account must use

Your Home screenHome screen at a glanceUse a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Bro

•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Send an email to all meeting participantsIn a meetin

3. Change the Calendar (CICAL) field.4.Press the key > Save.Change how long your smartphone stores calendar entries1. On the Home screen, click t

Create a conference call meeting from your computerTo perform this task, you must be the meeting organizer or be creating the meeting on behalf of the

Troubleshooting: CalendarI can't schedule appointments that span multiple daysIf you use IBM® Lotus Notes®, you can't schedule appointments

• If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waitsbefore dialing an extens

ContactsHow to: ContactsContact basicsAdd a contactDo one of the following:• To add a contact using the Contacts application, on the Home screen, clic

3. Type the additional numbers.4.Press the key > Save.Change or delete a contactDo one of the following:•To change a contact, on the Home screen,

2. Highlight a contact.3.Press the key > Edit.4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move

Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad

If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. Formore information, see the

Show, hide, or find an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireles

View a different contact list1. On the Home screen, click the Contacts icon.2. Press the key > Select Contacts.3. Click a contact list.Change th

2.Press the key > Options.3. If necessary, click General Options.4. Change the Sort By field.5.Press the key > Save.Troubleshooting: Contact

ClockHow to: ClockSet the date and time1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.• To

4.Press the key > Save.Change what appears on the screen when your smartphone is charging1. On the Home screen or in the Applications folder, cli

• To turn off the connection to the wireless network, so that your BlackBerry® smartphone doesn't receive phone calls ormessages when bedside clo

Troubleshooting: ClockThe time on my smartphone isn't correct1. On the Home screen or in the Applications folder, click the Clock icon.2.Press th

Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible

Hide completed tasks1. On the Home screen or in the Applications folder, click the Tasks icon.2. Press the key > Hide Completed.Show tasks in the

Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, e

SWD-1735726-0726093838-001

• To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch byTyping field to Universal Search.• To op

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining

4. Type a name for the category.5.Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Turn off t

TypingHow to: TypingTyping iconsThese icons appear in the upper-right corner of the screen when you type.CAP lock (capital letter lock) Multi-tap mode

4.Press the key > Paste.Type a symbolPress the key. Click the symbol.Type an accent or special characterPress and hold a letter key on the keyb

Typing input methodsChange options for typing input methods1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input >

Stop adding items to the custom dictionary automatically1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Ty

2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling checkbox.5.Press the key > Save.Creat

I can't check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croat

I have no Advanced Style OptionsIf you changed your smartphone typing style to Direct, Advanced Style Options isn't available.If you change your

KeyboardHow to: KeyboardShow or hide the keyboard hide barBy default, a bar above the touch screen keyboard allows you to quickly hide the touch scree

If you are an individual user, when you set up your emailaddress or instant messaging account, you are associating itwith the BlackBerry® Internet Ser

3. Select the Key Tone checkbox.4.Press the key > Save.Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high se

LanguageHow to: LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be differe

Troubleshooting: LanguageSome characters don't appear correctly on my smartphoneThe BlackBerry® Enterprise Server or BlackBerry® Internet Service

Screen displayHow to: Screen displayUse a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse

Organizing applications on the Home screenAbout organizing application iconsApplication icons can appear on the Home screen or in folders on the Home

Add a message that appears when your smartphone is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on

3.Press the key > Save.ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartp

Related informationSet options for backlighting, 211A pop-up menu appears when I touch the screenWhen you touch and hold your finger on the screen for

GPS technologyDepending on your wireless service provider, this feature might not be supported.How to: GPS technologyDepending on your wireless servic

2. Click Device > Location Settings.3. Change the GPS Data Source field.4.Press the key > Save.Prevent others from tracking your locationIf yo

• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC(HG nr.88/2003).How to: Top 10BlackB

CompassHow to: CompassView location on a map from the compassYou can view the compass and your location on a map at the same time.1. On the Home scree

Troubleshooting: CompassI'm not receiving an accurate reading from the compassTry the following actions:• If the compass doesn't point north

MapsHow to: MapsPan a mapTo pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in isdispla

View an address on a map using a linkWhen your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applica

• In the Label field, type a new name for the location.• In the Description field, type a description of the location.6. Click OK.Delete a location fr

• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.2. Click Se

Change the font settings for mapsIf you change the font settings for maps, your font settings for all other applications do not change.1. On a map, p

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some

ApplicationsHow to: ApplicationsAbout multitaskingYour BlackBerry® smartphone supports multitasking, which allows you to run more than one application

Keep an application running in the background and switch to anotherapplication•To switch to another application, press and hold the key until the ap

Transfer a file from your computer to your smartphone using yoursmartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manag

Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete someapplications. Fo

Error messages: SmartphoneError 101This message appears when there is an application error.Try the following actions:• Reset your BlackBerry® smartpho

This message appears when there is an application error.Try the following actions:• Reset your smartphone.• If the error message still appears after y

Error 529This message appears when there is a system error.Try the following actions:• Reload your BlackBerry Device Software. The reload process dele

Reload the BlackBerry Device Software using the BlackBerry Desktop SoftwareBefore you reload the BlackBerry® Device Software, download and install the

BlackBerry Device SoftwareHow to: BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry® Dev

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining

Downgrade or return to the previous version of the BlackBerry DeviceSoftware over the wireless networkDepending on the options that your wireless serv

Find your smartphone model number and version of the BlackBerry DeviceSoftwareDo one of the following:• On the Home screen or in a folder, click the O

Manage ConnectionsMobile networkHow to: Mobile networkManage Connections at a glanceCheck what wireless networks your smartphone connects toYou can ch

2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name.• Press the key > Choose Contact

Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For

Switch wireless networks manuallyTo perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be co

Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in yourpreferred wireless network list

2. Click Networks and Connections > Mobile Network.3.Press the key > My Preferred Network List.4. Highlight a wireless network.5.Press the ke

Indicator Description3G , 4G , H+ , EDGE, GPRS, NXTL,MIKE, or NTWKYou are connected to a mobile network and you can access features such as emailmessa

Turn on or turn off a network connection, 238Switch wireless networks manually, 239Turn on or turn off data service or set roaming options, 239Turn on

Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For

5. If the Wi-Fi network requires authentication, type a password for the network.The name of the Wi-Fi network appears at the top of the Home screen.R

Options for saved Wi-Fi networks, 246Prevent your smartphone from connecting to a saved Wi-Fi network1. On the Home screen, click the connections area

Option DescriptionPrimary DNS Type the primary DNS that your smartphone should connect to.Secondary DNS Type the secondary DNS that your smartphone sh

•To unlock your smartphone, enter your password. Press the key on the keyboard.Related informationSet a smartphone password, 281Turn on or turn off

Option DescriptionServer subject If necessary, type the server subject name that your smartphone should use to verify that it'sconnecting to the

Permission DescriptionBluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can mak

Indicator DescriptionYour Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you

• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the rootcertificate for the certif

Bluetooth technologyHow to: Bluetooth technologyAbout BluetoothBluetooth® technology is designed to establish a wireless connection between your Black

• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerrysmartphone, type the pairing passkey t

4. Press the key > Transfer Contacts.Related informationI can't share contacts with a paired Bluetooth enabled device, 260I lose my connect

Rename a paired Bluetooth enabled device1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections ic

Option DescriptionData Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices thatsupport the transfer of

Prevent your smartphone from making contacts available to other Bluetooth enabled devices1. On the home screen, click the connections area at the top

Search for an app. On the home screen, start typing the app name.Verify that the app is installed. On the home screen or in a folder, click the Option

5. Set the Trusted field to Yes.6.Press the key > Save.To turn on the prompt again, set the Trusted field to Prompt.Set the message types that yo

• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see thedocumentation that came with

I can't share contacts with a paired Bluetooth enabled deviceTry the following:• Verify that Bluetooth® technology is turned on.• Verify that you

NFC technologyHow to: NFC technologyAbout NFC technologyDepending on your wireless service provider, this feature might not be available.NFC technolog

Smart tags and smart postersAbout smart tags and smart postersOrganizations might add smart tags to items such as posters, flyers, or t-shirts. When y

NFC technology optionsPlay a sound alert when NFC technology makes a connectionYou can set your BlackBerry® smartphone to play a sound alert when NFC

• If your smartphone is turned off, verify that your smartphone is set to allow NFC payment transactions when thesmartphone is turned off.Related info

Smart accessoriesAbout the Smart Accessories applicationYou can change how your BlackBerry® smartphone functions when you connect it to a dock, charge

3. Click a dock profile.4. Change the dock settings.5.Press the key > Save.Delete a saved dock profile1. On the Home screen or in a folder, click

Power and batteryHow to: Power and batteryTurn off your smartphoneDepending on your theme, the location or name of the Power Off icon might differ fro

Tips: Updating your softwareUpdated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able toup

You can set your smartphone to turn off while you aren't usingit for an extended period, like when you sleep. Data youreceive when the smartphone

Storage space and media cardsHow to: Storage space and media cardsAbout media cardsDepending on your BlackBerry® smartphone model, you can insert a mi

Related informationRestore smartphone data from your media card, 270Restore smartphone data from your media cardIf you have backed up your BlackBerry®

CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-inmedia storage is del

6.Press the key > Save.To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encryptingfi

Related informationCopy, move, rename, or delete a file, 128Receive only the first section of long email messages, 89Change the size of pictures that

SearchHow to: SearchSearch for an itemYou can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smart

Search for messagesYou can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the emailapplication o

Field DescriptionService If your smartphone is associated with more than one emailaddress, change the email account that your smartphone shouldsearch

1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3.Press the key on the ke

To open a pop-up menu, touch and hold the screen or pressand hold the trackpad. To select a command, tap the icon orclick the trackpad.Switch to the F

SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® smartphone might not use a SIM card.How to: SIM cardAdd a c

Replace or merge contacts on your wireless service provider's contactbackup serverIn order to perform this task, you will need to sign up for you

3. Highlight a phone number.4. Press the key > Edit SIM Phone Number.5. Type a display name for the phone number.6.Press the key on the keyboar

SecurityHow to: SecuritySecurity basicsAbout the smartphone passwordIf you set a BlackBerry® smartphone password, you'll be prompted to enter you

I forget my smartphone password, 36Delete smartphone data, third-party applications, or media card files, 283Change the smartphone password1. On the H

3. Change the Number of Password Attempts field.4.Press the key > Save.Delete smartphone data, third-party applications, or media card filesBefor

Set a limit for password attempts in the Password Keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2.Press th

4.Press the key > Save.EncryptionAbout encrypting data on your smartphoneWhen encryption for data on your BlackBerry® smartphone is turned on, yo

• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &Device Key.5. To also encrypt m

5. Click Regenerate Encryption Key.Memory cleaningAbout memory cleaningMemory cleaning is designed to delete sensitive data from the temporary memory

Delete the original text from a reply message.When you are replying to a message, press the key >Delete Original Text.If your smartphone has a ca

View the icon for the memory cleaning application on the Home screen1. On the Home screen or in a folder, click the Options icon.2. Click Security >

Download a certificate from a certificate authorityTo perform this task, your work email account must use a BlackBerry® Enterprise Server that support

Certificate propertiesProperty DescriptionRevocation Status This field displays the revocation status of the certificate at aspecified date and time.T

View one type of certificate in the certificate list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Secur

Indicator DescriptionThe certificate has a corresponding private key that is stored on your BlackBerry® smartphone or asmart card.The certificate chai

• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.Revoke a certificateIf you revoke a certificate

Add an email address to a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings &g

4.Press the key > Save.PGP keysAbout PGP keysIf your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can

2. Find and highlight a certificate or PGP® key.3. Press the key > Import Certificate or Import PGP Key.To view the certificate or PGP key, pres

Send a PGP keyWhen you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding privatekey.1. On the

ContentsQuick Help...

Reduce the size of pictures you take.On the home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regu

Check the revocation status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® ke

2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Change Label.5. Type a display name for the PGP key.6. Click OK.Turn off t

4.Press the key > Edit.5. Change the connection information for the certificate server.6.Press the key > Save.Connection options for OCSP an

Key storeAbout the key storeThe key store on your BlackBerry® smartphone might store the following items:• Personal certificates (certificate and priv

4.Press the key > Save.To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key storepassw

Reject certificate revocation lists from unverified CRL servers1. On the home screen or in a folder, click the Options icon.2. Click Security > Adv

Import a certificate from a smart card1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings &

To turn on smart password entry again, check the Smart Password Entry checkbox.Turn off notification for smart card connections1. On the home screen o

3. If necessary, change the User Authenticator field to Smart Card.4. Change the Certificate Status Check field.5.Press the key > Save.If your sm

7.Press the key > Save.About software tokensYou might need a software token to log in to a VPN. A software token includes a token code that your

Turn on encryption, 271Phone shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Change your

Set permissions for a third-party applicationNote: Changing permissions for third-party applications can significantly affect the operation of applica

1. Remove and reinsert the battery.2. When the red LED light goes out, press and hold the key as the smartphone is loading.3. When the dialog appea

Permission DescriptionRecording Specify whether third-party applications can take screen shots of yoursmartphone screen or use other applications on y

Permission DescriptionPhone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications

I can't unlock my smartphone using my smart cardTry the following actions:• Verify that the correct smart card is inserted in the smart card read

Service books and diagnostic reportsAccept, delete, or restore a service bookYour wireless service provider or administrator might send a service book

• To submit the diagnostic report, click Email Report or PIN Report.• To delete the diagnostic report, click Delete.• To delete all diagnostic reports

SynchronizationHow to: SynchronizationAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize org

4. Change the Delete On field to Mailbox & Handheld.5.Press the key > Save.It takes a short period of time for email to be deleted over the w

2.Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4.

Type an accented or special character Press and hold the letter key and, on the trackpad, slide yourfinger left or right. For example, to type ü, pres

Troubleshooting: SynchronizationEmail messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerr

Related informationAbout synchronization conflicts, 84Synchronize organizer data over the wireless network, 174User GuideSynchronization319

Accessibility optionsHow to: AccessibilityScreen accessibility optionsDisplay closed captions in videosYou can turn on closed captions so that text di

Audio and phone accessibility optionsTurn on or turn off event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® smartphone,

About hearing aid modeIn hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate leveland

Voice dialingPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice

Typing accessibility optionsChange or delete a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and

CalculatorUse the calculatorOn the Home screen or in the Applications folder, click the Calculator icon.• To press a key in the calculator, click the

GlossaryADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach publicservices.APNaccess point n

DSML-enabled serverA BlackBerry smartphone uses a DSML-enabled server to search for and download certificates.EAP-FASTExtensible Authentication Protoc

Zoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you take a picture

LDAPLightweight Directory Access ProtocolLDAP-enabled serverA BlackBerry smartphone uses an LDAP-enabled server to search for and download certificate

A private key is a key that only the certificate subject can use. Private key information is not distributed publically.BlackBerry smartphones use pri

TCPTransmission Control ProtocolTLSTransport Layer SecurityTriple DESTriple Data Encryption StandardTTYteletypeVPNvirtual private networkWANwide area

Legal notice©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,names, and logos are

DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISI

or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes noliability whatsoever, in relation

Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associateddocumentation files (the "Sof

This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the EuropeanCommunity.Research In Motion Limited295 Phillip S

Use a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key >

2. Click Display > Screen Display.3. Change the font fields.4.Press the key > Save.Related informationUse grayscale or reverse contrast for th

Add a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.3.Press the key > Edit.4. Press the ke

Related informationFixed dialing and smart dialing, 59Call waiting, call forwarding, and call blocking, 57Switch the active phone number, 64I'm n

• Resend the message.Related informationGenerate an encryption key, 286Wireless coverage indicators, 241Change or delete a contact, 184Turn on or turn

Email messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to th

Security options for messages...

Related informationChange the amount of time before the media player screen closes, 134User GuideQuick Help38

Tips and shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Tips: Doing things quicklyFor full

Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.Set your BlackBerry® smartphone to turn on

Set your smartphone to turn on and turn off automatically, 267Tips: Finding appsLook in a folder on your home screen. Some apps are located in folders

Stop storing sent messages on your smartphone.On the home screen, click the Messages icon. Press the key > Options > Email Preferences.Receive o

Set your BlackBerry Desktop Software to check for updatesautomatically.For instructions, see the Help in BlackBerry Desktop Software.Update your Black

Remove the new item indicator .Open each item that has this indicator. For example, to removeit from the Messages icon, click the icon.Remove the uno

Turn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on

Move up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press TMove to the bo

Typing shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period Press the Space key t

Synchronizing tasks and memos...

Media shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Audio and video filesPause an audi

Browser shortcutsTo use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input languagethat you

Calendar shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.For shortcuts to work in Day view,

Map shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Zoom in to a map Press IZoom out from a

PhoneHow to: PhonePhone at a glancePhone iconsThese icons appear at the top of the Home screen and in the Phone application.Missed callReceived callPl

• If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phonenumbers, from the home screen, press the

Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for notifcation during calls, volume, LED,

Dial using numbers or lettersWhen you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the le

Related informationAbout GPS technology, 0Make an emergency callDo one of the following:• If your keyboard or BlackBerry® smartphone is unlocked, fro

2. Press the key > Options > In-call Settings.3. Change the Phone Call Audio field or Headset Call Audio field.4.Press the key > Save.Sp

Mobile network...

For more information, contact your wireless service provider.Forward or stop forwarding callsTo perform this task, your wireless service provider must

1.From the home screen, press the key.2.Press the key > Options > Call Barring.3. Highlight a call blocking option.4. Press the key >

Add, change, or delete a contact in your fixed dialing listTo perform this task, your wireless service provider must set up your SIM card for this ser

6.Press the key > Save.Note: When you determine the default length for phone numbers, include your area code and local number, but don't inc

To return to the conference call, press the key > Join Conference.Disconnect a contact from a conference callYou can perform this task only if yo

2. Do one of the following:• To delete a single call log, highlight a call log.• To delete a range of call logs, highlight a call log. Press and hold

If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls andreceive calls using your act

Hide or display your phone number when you make callsYour wireless network can override the option that you choose.1.From the Home screen, press the

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/HeadsetOnly).• To stop answering calls auto

4.Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.Related informationAbout TTY support, 66Phon

Synchronization...

Change how many times your smartphone rings before the call goes to voice mailTo change how many times your BlackBerry® smartphone rings before the ca

• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.• If you're using

2. Click Device > Advanced System Settings > SIM Card.3. Highlight the phone number.4.Press the key > Edit SIM Phone Number.5. Type your ph

Voice commandsHow to: Voice commandsPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After

Voice command Description"Call <contact name> <phone numbertype>"Say this voice command to call a specific phone number for a co

Troubleshooting: Voice commandsI can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry® smartphone is con

MessagesHow to: MessagesMessages at a glanceSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In th

Send a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click

Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Delete a messageOn the Home screen, click the Messages icon

Reply to or forward an email or PIN messageIn a message, press the key.• To reply to a message, click Reply or Reply to All.• To forward a message,

Quick HelpGetting started: Your smartphoneFind out about apps and indicators, and what the keys do on your BlackBerry® smartphone.Your BlackBerry smar

3. Click a folder.Set how long your smartphone stores messages1. On the Home screen, click the Messages icon.2.Press the key > Options > Messa

EmailHow to: EmailComposing and sending emailSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In t

Delete the disclaimer from an emailIf your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Se

For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such asGoogle Mail™ or Windows Li

Option DescriptionMessage Specify the text that the email filter should search for in thebody of your email.Sent directly to me Set whether the email

Synchronizing emailAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contac

Empty the deleted items folder on your computer from your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Se

5.Press the key > Save.To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.Viewing and replying to e

If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone.Add, change, or remove a flagIf you m

3. In the Message Outline Colors section, do any of the following:• To set an outline color for email that is sent to your BlackBerry smartphone throu

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or allpanels. For more informat

Add, move, rename, or delete an email folderTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this

2.Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4.Pres

View or hide call logs in the Messages applicationYou can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages a

3. If the Message Services field appears, set this field to the appropriate email account.4. To set whether your BlackBerry® smartphone sends a read r

Google MailAbout Google Mail on your smartphoneDepending on your wireless service plan or administrator, you can add a Google Mail™ account (also know

Archive a Google Mail message or conversationIf you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all

• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related informationGenerate an encryption key, 286Wireless c

Some messages no longer appear on my smartphoneIf the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email me

Email filters aren't working correctlyTry the following actions:• Verify that your email filters are turned on.• Verify that your email filters a

Text messagesHow to: Text messagesAbout text messagesTo send and receive text messages, your wireless service provider must set up your wireless servi