Blackberry Bold 2 9700 User's Guide

BlackBerry Bold 9700SmartphoneUser GuideVersion: 6.0To find the latest user guides, visit www.blackberry.com/docs/smartphones.

Manage email reconciliation conflicts...

Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the Encoding field to Lotus No

Attach a PGP key to a messageYou can attach a PGP® key to email messages and PIN messages.1.When composing a message, press the key > Attach >

Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2.Press the key > I

PGP protected message optionsChange your signing and encryption keyYour BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items fo

About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports th

4.Press the key > Save.To turn on the prompt again, change the Message truncation mode field to Prompt User.Turn off the prompt that appears when

Move to the last cursor position after you close and reopen areceived email or PIN messagePress GMove to the next message Press NMove to the previous

Move to the last cursor position after closing and reopening afile or an attachmentPress GIn a spreadsheetMove to a specific cell Press GView the cont

• Resend the message.Related topicsTurn on or turn off a network connection, 218Wireless coverage indicators, 217Change or delete a contact, 170Genera

I cannot file emailTry the following actions:• Verify that wireless email reconciliation is turned on.• If your email folders do not appear on your Bl

Quick HelpTop 10BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.Set up an email address1

•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conve

I cannot attach a file to a text messageDepending on your wireless service provider, if you attach a video, you might not be able to attach another fi

A question mark appears on a slideA question mark appears on a slide if your BlackBerry® device has not downloaded the slide.1. To download the slide,

FilesFile basicsAbout files and attachmentsYou can view and download attachments and save them to the BlackBerry® device memory or on a media card. If

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >Cancel Download.Search for a fi

Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a

Change the size of a columnIn a spreadsheet, do one of the following:• To change the size of a column, click the column label. Click a size.• To view

•To zoom back to the original slide size, press the key > Fit to Screen.Save a slide1.When viewing a presentation in slide view, press the key

Troubleshooting: AttachmentsA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® device.1. To

Find or hide an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do an

MediaMusicPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5

PlaylistsCreate a standard or an automatic playlistYou create a standard playlist by manually adding songs that are on your BlackBerry® device memory

Rename or delete a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Highlight a playlist.4.Press the key.• T

Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.

• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of t

VideosPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If

•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your dev

Record a videoTo perform this task, you might need to have a media card inserted in your BlackBerry® device.1. On the Home screen, click the Media ico

CameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or videocamera features might not b

View properties for a media file, 121Geotag pictures that you takeThe geotag option in the camera records the geographical information of the location

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number ofapplications that are h

Change when the camera warns you about the number of picturesremainingA warning appears notifying you when the amount of storage for pictures drops be

Related topicsMy display changed, 201View pictures as a slide showA slide show displays all the pictures in a category or folder in sequence.1. On the

4. Click Import Pictures.To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The fold

• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again

2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click t

Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for med

2. Press the Menu key.3. Click Options.4. Perform any of the following actions:• To change the maximum amount of device memory available for all media

3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and

Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27Transfer your media files from your computer to your

Type File format• ASF• MP4• MOV• WMVFor information about codecs and recommended video and audio file formats for your device, visit www.blackberry.co

Supported audio and video file formatsDepending on your BlackBerry® device model and wireless service provider, some media file formats might not be s

Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the VolumeUp key until you reach the hig

Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slightmovements of the camera b

• If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed themedia transfer options in t

Ring tones, sounds, and alertsAbout ring tones, sounds, and alertsThe profile that you select in the Sound and Alert Profiles application defines how

Add a custom profileYou can create additional profiles.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alert

Related topicsSilence the alarm, 179Flashing LEDThe LED on the top of your BlackBerry® device flashes different colors to indicate different statuses.

2. Click Accessibility.3. Select the Event Sounds check box.4.Press the key > Save.Troubleshooting: Ring tones, sounds, and alertsMy device is ri

BrowserBrowser basicsBrowsing web pagesVisit a web page or search the InternetDepending on your wireless service provider, multiple browsers might app

• To zoom in, on the trackpad, slide your finger up.• To zoom out, on the trackpad, slide your finger down.To turn off zoom mode, press the key.Move

4. Select the Wireless Reconcile check box.5.Press the key > Save.If your device is associated with a Microsoft® Outlook® email account, you must

Turn on browser shortcuts1. On the Home screen, click the Browser icon.2.Press the key > Options.3. In the General section, select the Enable Keyb

Viewing pictures and playing media filesPlay a media file on a web page1. On a web page, click a media file.2. Click Open.Related topicsSupported audi

2.Press the key > Bookmarks.3. Highlight a bookmark.4.Press the key.• To change a bookmark, click Edit Bookmark. Change the bookmark. Click Acc

About RSS feedsYou can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You canadd RSS feeds

• To stop loading images on web pages, clear the Load Images check box.• To stop playing embedded media files on web pages, clear the Enable Embedded

Delete browsing informationYour BlackBerry® device saves some information in your browser to improve your browsing experience. You can deletepassword

TLS optionsOption DescriptionPermit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select thisoption, your browser allows

Add or change a web site that is associated with a certificateTo access some web sites, you might need to provide an authentication certificate. After

Option DescriptionSMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser pushmessages from a specific SMSC

Refresh a web page Press RFind text on a web page Press F. To find the next instance of the text, press V.Open the browser options Press SMove around

Key Name ActionsVolume• Change the volume.• Press and hold to play the next or previous media file.• Before you take a picture or record a video, pres

CalendarCalendar basicsSwitch calendar viewsYou can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month

Set an alarm in the calendarYou can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not cha

I cannot set some fields when scheduling appointments, 167Delete an appointment, meeting, or alarm1. On the Home screen, click the Calendar icon.2. Hi

1. In a meeting, in the Accepted or Declined field, highlight a contact.2.Press the key.3. Click Invite Attendee, Change Attendee, or Remove Attende

a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference callbridge number and acces

Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically whe

4.Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software tos

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireles

Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the Home screen or in a fo

Move to the current date Press TMove to a specific date Press GTroubleshooting: CalendarI cannot schedule appointments that span multiple daysIf you u

Note: You can customize which app a convenience key opens.Use pop-up menus Pop-up menus provide common available actions, and appearin the center of t

Try the following actions:• If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click theconfe

ContactsContact basicsAdd a contact• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the s

Change or delete a contact1. On the Home screen, click the Contacts icon.2. Highlight a contact.3.Press the key.•To edit the information for the cont

My contact pictures keep changing, 176Change or delete a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3.Press

To delete a category, highlight the category. Press the key > Delete.Synchronizing contactsAbout synchronizationThe wireless data synchronization

About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireles

Multiple contact listsAbout multiple contact listsIf your BlackBerry® device is associated with multiple email accounts, you might have contacts from

Change the display options for contactsYou can change how your contacts appear in all applications, including the phone, message list, contact list, a

To stop contact pictures from changing, you must change the options in each application that is replacing your contactpictures.Related topicsAdd a con

Manage ConnectionsSet up wireless connections, such as a Bluetooth® connection.HelpFind the user guide here or click Help in a menu.To show or hide an

ClockSet the date and time1. On the Home screen or in the Applications folder, click the Clock icon.2.Press the key > Set Time.• To get the date a

Display a second time zone on the clockYou can show two times zones on the clock. For example, if you travel to a different time zone, you can display

Turn on bedside clock modeYou can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls ormess

5. Click OK.• To start or stop the timer, click the start/stop icon.• To reset the timer, click the reset icon.The timer continues to count down after

Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible

Hide completed tasks1. On the Home screen or in the Applications folder, click the Tasks icon.2.Press the key > Hide Completed.Show tasks in the c

Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, e

Related topicsSynchronize organizer data over the wireless network, 163Some characters in calendar entries do not appear correctly after synchronizati

To delete a category, highlight the category. Press the key > Delete.Turn off the prompt that appears before you delete itemsYou can turn off the

TypingTyping basicsHighlight, cut, copy, or paste text1.Press and hold the key and click the trackpad.• To highlight text character by character, on

Remove the new item indicator Open each item that has this indicator. For example, to removeit from the Messages icon, click the icon.Remove the unope

Typing input methodsChange your typing styleYou can change how your BlackBerry® device recognizes what you type by selecting a typing style.1. On the

Turn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Select the Key Tone check box

Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1.Press the key > Check Spelling.2. Do any of

Add, change, or delete a word in the custom dictionary1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Cust

6. Do one of the following:• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.• To capitalize the entry accor

Type a number in a number field Press a number key. You do not need to press the Alt key.Turn on NUM lock Press the Alt key and the Left Shift key. To

KeyboardAssign an application to a Convenience keyYour BlackBerry® device has one or more Convenience keys on the side of the device. Depending on you

Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitiv

LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be different from the disp

Add a display languageYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download theBlackBerry Desk

SWDT643442-941426-0127080340-001

A wireless service plan with data is required for you to use thebrowser service and instant messaging applications, and tosend and receive email messa

Screen displaySet options for backlighting1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Do any

Organizing applications on the Home screenAbout organizing application iconsApplication icons can appear on the Home screen or in folders on the Home

• To move the application icon into an application folder, click Move to folder. Click an application folder.• To move the application icon out of an

Switch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.

GPS technologyDepending on your wireless service provider, this feature might not be supported.About GPS technologyDepending on your wireless service

4.Press the key > Save.Get your GPS locationDepending on your wireless service provider and wireless network, this feature might not be supported

Troubleshooting: GPS technologyI cannot use GPS technologyTry performing the following actions:• If you are outdoors, move away from buildings and exp

MapsMap basicsView a location on a map1. On the Home screen, click the Maps icon.2.On a map, press the key > Find Location.3. Do one of the follow

3. Do one of the following to specify a starting location:• To specify your current location, if your BlackBerry® device has an internal GPS receiver

View contact information for a point of interestPoints of interest are displayed on maps as location markers.1. On a map or in a list of points of int

TipsSave time and maximize your efficiency with these quick tips.Tips: Finding appsLook in a folder on your Home screen Some apps are located in folde

Map optionsKeep backlighting on when you track your movementBy default, backlighting turns off automatically after a specified time to conserve batter

Troubleshooting: MapsSome features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected by

ApplicationsAbout multitaskingYour BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a cal

Keep an application running in the background and switch to another application, 210About adding applicationsDepending on your wireless service provid

About social networking applicationsYou can use social networking applications on your BlackBerry® device to stay connected with your social networkin

Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete someapplications. Fo

BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry® Device Software for one of the follow

Update the BlackBerry Device Software from a web siteIf your email account uses a BlackBerry® Enterprise Server you might not be able to perform this

Troubleshooting: BlackBerry Device SoftwareI cannot update the BlackBerry Device Software over the wireless networkDepending on the options that your

Manage ConnectionsManage Connections basicsCheck what wireless networks your device connects toYou can check the types of networks your device can con

Use pop-up menus Pop-up menus provide common available actions, and appearin the center of the screen. For example, you can use the pop-up menu in a m

Indicator DescriptionYour Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you

Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Co

Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email mess

• To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wirelessnetwork. Click Select Network

I cannot connect to the mobile network, 222Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the Opti

• Verify that the data service on your device is turned on.• If you are roaming, verify that you can access data services while you roam.Related topic

Connect to a Wi-Fi network using Wi-Fi Protected SetupIf your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickl

4.Press the key > Disable.Turn on the prompt that appears for hotspotsBy default, your BlackBerry® prompts you if you are within range of a saved

Option DescriptionSelect WEP key Set the type of WEP key for the Wi-Fi network.WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.WP

Install a root certificate on your deviceYou might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBe

• For a complete list of BlackBerry® indicators, visitwww.blackberry.com/docs/smartphones. Click yourdevice model, and then click the Icons and Indica

2. Click Networks and Connections > Wi-Fi Network.3.Press the key > Troubleshoot > Wi-Fi Diagnostics.4.Press the key > Options.• To in

• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name,try connecting to the Wi-Fi n

Turn on Bluetooth technology1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Select

Switch to a paired Bluetooth enabled device during a callTo perform this task, you must turn on Bluetooth® technology.During a call, press the key &

Rename a paired Bluetooth enabled device1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections ic

Option DescriptionMessage AccessProfile (MAP)This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you ofne

3. Set the Discoverable field to 2 Minutes.After two minutes, the Discoverable field switches to No automatically.Change the pairing name for your Bla

Turn off a Bluetooth profile1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click

Related topicsBluetooth technology basics, 229I cannot pair with a Bluetooth enabled deviceTry the following actions:• Verify that your BlackBerry® de

Power and batteryTurn off your deviceDepending on your theme, the location or name of the Power Off icon might differ from the location or name in thi

Set your device to turn on and turn off automatically, 237Set options for backlighting, 198Turn on or turn off a network connection, 218Change your ri

Set your BlackBerry® device to turn on and turn offautomatically.You can set your device to turn off while you aren't using it foran extended per

Memory and media cardsAbout media cardsDepending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos

3.Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, yo

To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Cardcheck box.Tips: Freeing and c

Stop storing messages sent from your device on your computer, 70Receive only the first section of long email messages, 68Change the size of pictures t

SearchSearch for an itemYou can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to

Message search criteriaField DescriptionAdvanced Search Criteria Specify whether you search for messages that are on yourBlackBerry® device or for mes

• To delete the search results, click Delete Search.• To start a new search, click Search by.CAUTION: If you delete a message from the message search

• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new conta

SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card.About the SIM card phone bo

Stop storing messages sent from your computer on your device, 70Stop storing messages sent from your device on your computer, 70Receive only the first

Change or delete a SIM card contact1.In the contact list, press the key > SIM Phone Book.2. Highlight a contact.•To change a SIM card contact, pr

Protect your SIM card with a PIN codeTo get your SIM card PIN code, contact your wireless service provider.Note: If you type the SIM card PIN code inc

SecuritySecurity basicsAbout the device passwordIf you set a BlackBerry® device password, you'll be prompted to enter your password to unlock you

Lock your deviceIf you are not on a call, you can lock the keyboard to avoid pressing keys accidentally when you are not using your BlackBerry®device.

If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, toprevent messages from this acc

4.Press the key > Save.Change the password keeper password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2.P

To show passwords in the password keeper again, select the Show Password check box.EncryptionAbout encrypting data on your deviceWhen encryption for d

• To encrypt files using your device password, change the Mode field to Device Password.• To encrypt files using an encryption key and your device pas

If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryptionkey using the BlackBerry®

• To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clearthe Clean When Idle check box

Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,visit: www.blackberry.com/software

7. Click Add Certificate to Key Store.About certificate enrollmentIf your email account uses a BlackBerry® Enterprise Server that supports this featur

View properties for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > C

View one type of certificate in the certificate list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Secur

Indicator DescriptionThe certificate has a corresponding private key that is stored on your BlackBerry® device or a smartcard.The certificate chain is

Revoke a certificateIf you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does notupda

3. Highlight a certificate.4.Press the key > Associate Addresses.5.Press the key > Add Address.6. Do one of the following:• Click a contact.

Certificate shortcutsView the label and issuer of a certificate Press the Space key.View the properties of a certificate Press the key.View the secu

7. Click Add PGP Key to Key Store.Download a personal PGP key from the PGP Universal Server1. On the Home screen or in a folder, click the Options ico

Property DescriptionTrust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (thePGP key itself is truste

3.Press the key > Clear Universal Cache.The next time that you send a PGP protected message, your device downloads an updated PGP Universal Serve

My display changed, 201Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the Menu key.

PGP key revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Superseded A new PGP® key is re

• To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.5.Press the key > Save.PGP key

3. Highlight a certificate server.4.Press the key > Edit.5. Change the connection information for the certificate server.6.Press the key > Sa

Key storeAbout the key storeThe key store on your BlackBerry® device might store the following items. To access these items in the key store, you must

4.Press the key > Save.To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password

Reject certificate revocation lists from unverified CRL servers1. On the Home screen or in a folder, click the Options icon.2. Click Security > Adv

Import a certificate from a smart card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings &

5.Press the key > Save.To turn on smart password entry again, set the Smart Password Entry field to Enabled.Switch smart password filtersIn a bla

Store the passphrase for your smart card on your device1. On the Home screen or in a folder, click the Options icon.2. Click Security > Smart Card.

Change the user name and password for a VPN profile1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Securi

2. Click Accessibility.3. Change the Grid Layout field.4.Press the key > Save.Change what happens when you type on the Home screenDepending on yo

Third-party application controlAbout permissions for third-party applicationsYou can set permissions that control how third-party applications on your

1. Remove and reinsert the battery.2. When the red LED light goes out, press and hold the Escape key as the device is loading.3. When the dialog appea

Permission DescriptionMedia Specify whether third-party applications can access media files on yourdevice.Application Management Specify whether third

Troubleshooting: SecurityI cannot download a certificateIf you changed the connection type that your BlackBerry® device uses to connect to the LDAP-en

Service books and diagnostic reportsAccept, delete, or restore a service bookYour wireless service provider or administrator might send a service book

• To delete all diagnostic reports, click Delete All.Set a default recipient for diagnostic reportsIf you set the default recipient, each time that yo

SynchronizationAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, t

Delete email on your device and in your email application onyour computerYou can set the Delete On option for each email address that is associated wi

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer dat

Empty the deleted items folder on your computer from yourdeviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer toadd, update, remove, or restore

Some characters in calendar entries do not appear correctly aftersynchronizationIf you schedule appointments or meetings on your BlackBerry® device th

Accessibility optionsAbout accessibility optionsBlackBerry® devices include many features that facilitate use by persons with disabilities. For more i

Audio and phone accessibility optionsTurn on event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® device, when the battery

3. Change the Mode Enabled field to Telecoil.4.Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.TTY supportD

Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kitor wireless headset, the pair

•To change the AutoText entry, click Edit. Change the entry. Press the key > Save.• To delete the AutoText entry, click Delete.Type text using th

CalculatorUse the calculatorOn the Home screen or in the Applications folder, click the Calculator icon.• To press a key in the calculator, click the

BrickBreakerAbout BrickBreakerThe object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the brick

BrickBreaker scoringCatching a capsule:50 pointsShooting a brick with the gun:50 pointsHitting a brick with the ball:10 pointsShooting a brick with th

Set the paddle speed1. On the Home screen or in the Games folder, click the BrickBreaker icon.2.Press the key > Options.• To set the paddle speed,

ContentsQuick Help...

Related topicsTransfer a file from your computer to your device using your device as a USB memory drive, 12Calls and sound profilesChange the default

Word Mole gameWord Mole game basicsAbout the Word Mole gameThe object of the Word Mole® game is to form words using the letters in the garden. If you

Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonusletters in a single word.Star

3. Click a game.Multiplayer gamesInvite a player1. On the Home screen, in the Games folder, click the Word Mole icon.2. Click New Game > Multiplaye

Chat with other players1. On the Multiplayer Game Setup screen, in the Chat field, type a message.2. Press the key.Check the stats for a player1. On t

GlossaryADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach publicservices.APNaccess point n

Digital Signature AlgorithmDSMLDirectory Service Markup LanguageDSML-enabled serverA BlackBerry® device uses a DSML-enabled server to search for and d

LDAPLightweight Directory Access ProtocolLDAP-enabled serverA BlackBerry® device uses an LDAP-enabled server to search for and download certificates a

A private key is a key that only the certificate subject can use. Private key information is not distributed publically.BlackBerry® devices use privat

TCPTransmission Control ProtocolTLSTransport Layer SecurityTriple DESTriple Data Encryption StandardTTYteletypeVPNvirtual private networkWANwide area

Legal notice©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,names, and logos are

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Set up speed dial for a contact1. From the

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4.Press the key > Save.Change your typing styleYou can change how your BlackBerry® device recognizes what you type by selecting a typing style.1.

ShortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Phone shortcutsDepending on the typing input

Move to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a messa

Move to the last cursor position after closing and reopening afile or an attachmentPress GIn a spreadsheetMove to a specific cell Press GView the cont

Type an accented or special character Press and hold the letter key and, on the trackpad, slide yourfinger left or right. For example, to type ü, pres

Zoom in Press IZoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you

View a list of web pages that you have visitedrecentlyPress YRefresh a web page Press RFind text on a web page Press F. To find the next instance of t

Search for an item on your BlackBerry® device Start typing on the Home screen.Search for a contact in a list of contacts Type part or all of a contact

Troubleshooting: Voice dialing...

PhonePhone basicsFind your phone numberDo one of the following:•To view your active phone number, from the Home screen, press the key.• If you have

Answer a second callDepending on your wireless service provider and wireless network, this feature might not be supported.During a call, press the k

Turn on the speakerphoneCAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. Formore in

Emergency callsAbout emergency calls and Emergency Callback ModeIf you are outside of a wireless coverage area and the SOS wireless coverage indicator

•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your dev

Check your voice mailDepending on your theme, you might be able to check your voice mail from the Home screen.1.From the Home screen, press the key.

2.Press the key > View > Speed Dial List.3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click

Forward callsTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1.From the Home scr

1.From the Home screen, press the key.2.Press the key > Options > Call Barring.3. Highlight a call blocking option.4.Press the key > En

Related topicsI cannot make or receive calls, 54Add, change, or delete a contact in your fixed dialing listTo perform this task, your wireless service

Flashing LED...

2.Press the key > Options > Smart Dialing.3. In the Number field, type the main phone number for an organization.4. In the Wait For field, set

1.During a conference call, press the key > Split Call.2. Click a contact.To return to the conference call, press the key > Join.Disconnect

4.Press the key > Forward.Delete call logs1.From the Home screen, press the key.2. Do one of the following:• To delete a single call log, highl

• Your wireless service provider has provided you with a phone number, and your organization has provided you with aBlackBerry® MVS Client phone numbe

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.• To sort phone numbers or contacts by most recent use, ch

2.Press the key > Status > Last Call or Total Calls > Clear Timer.3.Press the key > Save.About TTY supportWhen you turn on TTY support

Change the active phone numberFrom the Home screen, press the key. Click your phone number atthe top of the screen. Click a phone number.Troubleshoo

• If you have more than one phone number associated with your BlackBerry® device and you are trying to check yourvoice mail using a shortcut key, your

Voice commandsPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice

"Cancel"Say this voice command to close the voice dialing application.Related topicsSet options for dialing extensions, 47Change the languag

Set options for bedside clock mode...

Improve voice recognitionYou can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.1. O

MessagesEmailSet up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the s

•To change the message, click Edit. Change the message. Press the key > Send.•To change the recipients, click Edit. Highlight a contact. Press th

Attach a contact to a messageYou can attach a contact to an email, a PIN message, or a text message.1.When you are composing a message, press the ke

Set the importance level for a messageYou can set the importance level for an email, a PIN message, or a text message.1.When you are composing a messa

2.Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Cle

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags,changes that you make to

• To set an outline color for your other messages, change the Other Messages field.4.Press the key > Save.Note: PIN messages might use the outlin

3.Press the key > File.4. Highlight a folder.5.Press the key > File.Related topicsReconcile email over the wireless network, 12I cannot file

3. Click a folder.Email optionsSet an out-of-office replyTo perform this task, your work email account must use a BlackBerry® Enterprise Server that s

Add a display language...

Stop loading pictures in HTML email messagesBy default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded

• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Me

Stop storing messages sent from your computer on your device:To perform this task, your work email account must use a BlackBerry® Enterprise Server th

Create an email filterTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinfor

Option Descriptionall contacts or email addresses that contain specific text, typethe text and use an asterisk (*) as a wildcard character torepresent

Synchronizing emailAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entrie

5.Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related topicsDelete messages, 63Empty t

PIN messagesAbout PIN messagesA PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a cont

•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.Press the key > Send.• To re

3. Select the Display PIN Messages in Red check box.4.Press the key > Save.Blind carbon copy a contactYou can blind carbon copy a contact in an e

BlackBerry Device Software...

Save a message1. On the Home screen, click the Messages icon.2. Highlight a message.3.Press the key > Save.Delete messagesOn the Home screen, clic

Some messages no longer appear on my device, 107Open a new message automatically when you remove your device from your holster1. On the Home screen, c

If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using thefirst phone number that appea

4.Press the key > Save.Forward a text messageYou cannot forward text messages that contain content that is copyright protected.In a message, pres

2. Highlight the message.3.Press the key > Delete.Viewing and replying to text messagesSearch for text in a message, in a file, or on a web pageT

2.Press the key.3. Click Save <media type>.4. Click Save.Save a vCard contact attachment from a messageIf you receive a vCard® contact attachm

• To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators fie

Some messages no longer appear on my device, 107Turn off AutoText for text messages1. On the Home screen, click the Text Messages icon.2.Press the ke

Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2.Press the key > Options > Message

Related topicsI cannot turn on cell broadcasting, 108Stop receiving messages from a cell broadcast channelVerify that your wireless service provider d

SIM card...

Allow messages from contacts in your contact list or allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security

AttachmentsAbout files and attachmentsYou can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >Cancel Download.Send a file as

vCard contact attachmentsAbout vCard contact attachmentsvCard® contact attachments (.vcf files) contain information for a specific contact. When you a

Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary

Add a certificate from an attachment1. In a message, click the certificate attachment.2. Click Retrieve Certificate Attachment.3. Click the certificat

Indicator DescriptionYour device trusts the certificate chain.The sender’s email address does not match the email addressof the certificate subject, o

• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing andretrieve encrypted attachment information f

Change the size of S/MIME indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change t

S/MIME-protected message troubleshootingSome signing and encryption options are not available on my deviceTry performing the following actions:• Verif