Blackberry PEARL 8200 - PEARL 8220 SMARTPHONE - SAFETY AND Service Manual download pdf (Page 172)

Troubleshooting MicroStrategy Mobile Suite

IIS parameter Enable32BitAppOnWin64 as False (0). These

MicroStrategy products include:



MicroStrategy Intelligence Server



MicroStrategy Web Server (ASP.NET)



MicroStrategy Mobile Web Server (ASP.NET)



See your Microsoft documentation for steps to define the

Enable32BitAppOnWin64 parameter. Information on defining this

parameter is available at http://support.microsoft.com/kb/894435.

Resolving an installation issue during the WSE 3.0 phase

Your MicroStrategy Mobile Suite installation may not progress beyond the

Installing MicroSoft Web Services Enhancements (WSE) 3.0 phase. If your

installation does not continue beyond this phase, use either or both of the

following options to fix the issue:

• If you are installing the files from a network location, you may encounter

this issue. Make sure that you are using installation files that are stored

on a local drive.

• When selecting the MicroStrategy features to install, clear the

MicroStrategy Office check box. If you want to use MicroStrategy Office

features, install MicroStrategy Office at a later time from MicroStrategy

Web. For steps to install MicroStrategy Office, see the MicroStrategy

Office User Guide.

Resolving a JVM memory-related error

You may see an error, which states that you do not have enough memory to

create the JVM. This error message occurs when other processes on the

machine are using or reserving memory, causing insufficient system

resources.

To resolve this problem, close or otherwise disable software and processes

that are using or reserving memory. You can find suggestions for this issue in

the MicroStrategy User Forum at:

https://resource.microstrategy.com/forum/replylistpage.aspx?id=1231

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Blackberry PEARL 8200 - PEARL 8220 SMARTPHONE - SAFETY AND Service Manual Page 172