Blackberry Curve 8330 User Manual Page 267
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the
wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and
submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Press the Menu key.
5. Click Run.
View a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click View Report.
Submit a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click Email Report or PIN Report.
Delete a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
265
- User Guide 1
- SWD-319876-1213120259-001 2
- Contents 3
- BlackBerry basics 13
- Shortcuts 17
- Phone basics 23
- Emergency calls 25
- Voice dialing 26
- Voice mail 28
- Speed dial 29
- Conference calls 29
- Call logs 31
- Call forwarding 32
- Forward calls 33
- Smart dialing 34
- TTY support 35
- Multiple phone numbers 36
- Phone options 36
- Phone shortcuts 38
- Phone troubleshooting 39
- I cannot join a call 40
- Turn off voice prompts 42
- Use a headset 43
- Camera and video camera 45
- Change the default flash mode 46
- Set picture size 47
- Set picture quality 47
- The flash dims or turns off 48
- Email messages 49
- Delete a message 51
- Delete multiple messages 51
- Create a link for a PIN 51
- Email message folders 52
- Sent messages 53
- Email message filters 54
- Email message forwarding 57
- Message options 58
- Add a signature 59
- Set an out-of-office reply 59
- Message list options 60
- About multiple message lists 61
- Message shortcuts 62
- PIN messages 67
- Save a draft of a message 68
- Blind carbon copy a contact 68
- Attach a contact to a message 68
- Block incoming messages 72
- SMS text messages 77
- MMS messages 87
- Resend a message 89
- Save a message 89
- Reply to a message 89
- Forward an MMS message 89
- File an email message 89
- MMS message attachments 91
- Hide sent messages 95
- Block MMS messages 95
- Typing basics 99
- Cancel a text selection 100
- Set the cursor speed 100
- Turn on key tones 100
- Set the trackball sensitivity 100
- Turn off trackball sounds 100
- Typing input methods 101
- Spelling checker 102
- AutoText 103
- Create an AutoText entry 104
- Change an AutoText entry 104
- Delete an AutoText entry 104
- Undo an AutoText change 104
- Typing shortcuts 105
- Typing troubleshooting 105
- About search 107
- Search for messages 107
- Search criteria 107
- View a list of saved searches 108
- Change a saved search 108
- Delete a saved search 108
- Search for organizer data 109
- Search shortcuts 109
- Attachments 111
- Document attachments 112
- Spreadsheet attachments 113
- Media attachments 114
- Presentation attachments 114
- Attachment shortcuts 116
- Attachment troubleshooting 116
- Synchronization 117
- Delete all device data 119
- Browser basics 123
- Browser bookmarks 127
- Expand a folder 129
- Collapse a folder 129
- Web feeds 130
- Change a web feed 131
- File a web feed 131
- Delete a web feed 131
- Browser options 132
- Browser security 134
- About WTLS 135
- Manage browser security 135
- TLS options 135
- WTLS options 136
- Add a trusted content server 136
- Browser push 137
- Browser shortcuts 138
- Browser troubleshooting 139
- Applications 141
- Application troubleshooting 142
- Media file management 143
- Forward a media file 144
- Delete a media file 144
- Rename a media file 144
- Move a media file 145
- Play a media file 145
- Playlists 148
- View a playlist 149
- Delete a playlist 149
- Pictures 150
- Move a picture 151
- View pictures as a slide show 152
- View pictures in a list 152
- Media card options 153
- Media shortcuts 155
- Media troubleshooting 155
- Map basics 157
- Navigation 158
- Map options 159
- Map shortcuts 160
- Maps troubleshooting 160
- GPS technology 161
- I cannot use GPS technology 162
- Contacts 163
- Delete a contact 164
- About pauses and waits 164
- About custom ring tones 164
- Mailing lists 165
- Caller ID 166
- Categories 167
- Address lookup 168
- Contact list options 169
- Contact troubleshooting 170
- Calendar 171
- Schedule a meeting 172
- Recurrence fields 172
- Check spelling 172
- Meetings 173
- Contact a meeting participant 174
- Calendar options 175
- View tasks in a calendar 176
- Hide free time in Agenda view 176
- Multiple calendars 178
- Calendar shortcuts 179
- Calendar troubleshooting 179
- Task basics 181
- Delete a category 183
- Task list options 184
- Memo basics 187
- Memo list options 189
- About the alarm 191
- Turn on the alarm 191
- Silence the alarm 191
- Calculator 193
- Bluetooth technology 195
- Bluetooth technology options 197
- Date and time 201
- Notification profiles 203
- Delete a notification profile 204
- Change your ring tone 204
- LED notification 205
- Custom notification 206
- BlackBerry Messenger 211
- Rename a contact 212
- Add a group 212
- Conversations 213
- Availability 215
- 2. Press the Menu key 216
- 3. Click Set Alert 216
- Display and keyboard 217
- Set the display font 218
- About organizing applications 218
- Add an application folder 218
- Move an application icon 218
- Keyboard options 219
- Display troubleshooting 221
- Language 223
- Language troubleshooting 225
- Wireless network coverage 227
- Turn off data service 228
- About roaming 228
- Power, battery, and memory 231
- Security 233
- Password keeper 234
- Encryption 236
- Protect your device data 237
- About encryption keys 237
- Generate an encryption key 237
- Memory cleaning 238
- Advanced security 239
- About certificates 240
- About the key store 240
- About PGP keys 240
- Smart cards 241
- Software tokens 242
- Security troubleshooting 242
- BrickBreaker 249
- BrickBreaker scoring 250
- Play BrickBreaker 250
- Adjust the volume 250
- Set the paddle speed 250
- 2. Click Send High Score 251
- 2. Click High Scores 251
- Service books 253
- Troubleshooting 255
- Voice dialing troubleshooting 256
- Message troubleshooting 257
- I am not receiving messages 258
- I cannot file email messages 258
- Date and time troubleshooting 265
- Diagnostic reports 267
- Glossary 269
- Legal notice 271
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