Blackberry Curve 9380 User's Guide

BlackBerry Curve 9380 SmartphoneUser GuideVersion: 7.0

Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are

• Verify that the file isn't copyright protected.• If templates are available for your BlackBerry® smartphone, use a blank template to compose yo

• Verify that your BlackBerry® smartphone is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify th

Change, prioritize, or delete an email filter, 75Forward messages from a specific email folder to your smartphone, 81Some messages no longer appear on

AttachmentsHow to: AttachmentsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry® smartphone or a medi

3. Click the folder that you want to save the file or attachment in.4. Click Save.To stop downloading an attachment, in a message, highlight an attach

View a hidden file or folder, 121Contact cardsAbout contact cardsA contact card (sometimes called avCard® or .vcf file) contains information for a spe

Security options for messagesBlock incoming messagesIf your work email account is associated with a BlackBerry® Enterprise Server, you might not be ab

• Add Phone Number• Add PIN9. In the Enter new exception dialog box, type the contact information.10.Press the key on the keyboard.11.Press the ke

Encrypt a message with a passphraseYour BlackBerry® smartphone can encrypt email and PIN messages using a passphrase shared between the sender and rec

Related informationI can't open an attachment in an encrypted message, 111Attachment indicators in S/MIME-protected messagesIndicator Description

Keys on the right side of your smartphoneVolume/Mute• Press the top and bottom keys to change the volume.• Press and hold the top or bottom key to pla

Indicator DescriptionYour smartphone trusts the certificate chain.The sender’s email address doesn't match the email address of the certificate s

Related informationSome signing and encryption options aren't available on my smartphone, 111Change options for downloading attachments in encryp

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message an

4.Press the key > Save.To turn on the prompt again, change the Truncation Mode field to Prompt User.Turn off the prompt that appears when you use

Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file

Attach a PGP key to a messageYou can attach a PGP® key to email messages and PIN messages.1. When composing a message, press the key > Attach &g

Add connection information for a certificate server from a messageIf you are enrolled with the PGP® Universal Server, you can't add connection in

Indicator DescriptionThe sender’s PGP key is expired.PGP protected message optionsChange your signing and encryption keyYour BlackBerry® smartphone us

3. Change the Default Encoding field.• To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encodin

2. Click Security > PGP.3. Select the checkbox beside one or more encryption algorithms.4.Press the key > Save.Turn off the prompt that appear

Flashing LED color DescriptionAmber The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can&apos

Files and attachmentsHow to: FilesFile basicsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry® smart

• If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.3. Click the folder that you want to sav

5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Related informationI can't attach a file to a text messa

View a hidden file or folder, 121Copy, move, rename, or delete a file1. Do one of the following:• On the Home screen or in a folder, click the Files i

2. Press the key > Enter Password.3. Type the password.4.Press the key on the keyboard.5. Press the key > Open Attachment or Download At

• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.• To label spreadsheet rows with numbers and columns with letters,

Troubleshooting: FilesA message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a sho

MediaHow to: MediaPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a medi

Improve sound quality for media filesDepending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for

View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click

Added email address Added work email addressText MessagesInstant messagingInstant Messaging folderSome applications might appear in this folder includ

Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to mana

3.Press the key > Send.4. Click a message type.5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Related i

File extensions Video file formats Audio file formats• Ogg VorbisAAC—• AAC-LC• AAC+• eAAC+AMR — AMR-NBQCP—• QCELP• EVRCWAV—• PCM• G711 U/A• GSM 610MID

Create a standard or an automatic playlistYou create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage spac

Troubleshooting: MusicSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be

• For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software.Related informationAbout file encryption, 265

3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5.Press the key &g

• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open

Send video Rename videoDelete videoRecord a videoTo perform this task, you might need to have a media card inserted in your BlackBerry® smartphone.1.

2.Press the key > Options.3. Change the Folder field.4.Press the key > Save.Reduce blurriness in the videos that you takeThe image stabiliza

Voice Notes Recorder PodcastsPersonal organizerContacts CalendarTasks MemoPadClock CalculatorFilesDocuments To Go® FilesSocial networking and mobile p

• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos.

How to: CameraCamera at a glanceCamera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons.View picturesGeota

Record a video, 136Change the flash setting for pictures that you take1. On the Home screen, click the Camera icon.2. To switch between flash settings

Reduce blurriness in the pictures that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the camera

Troubleshooting: CameraSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might b

Change the size of pictures that you take, 140Change the video size and format, 136I can't open media filesTry the following actions:• If you&apo

Zoom, pan, or rotate a pictureIn a picture, do one of the following:• To zoom in to the picture, touch the screen with your finger and thumb and pinch

View pictures in list view or thumbnail view1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key >

Troubleshooting: PicturesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might

• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartph

Vibrate Only profile All Alerts Off profileGamesGames folderSome applications might appear in this folder, including applications that you download.Br

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some

Related informationChange the language, 32Turn on or turn off audio and video shortcuts, 126The media player screen closesIf you pause or stop a media

Ring tones, sounds, and alertsHow to: Ring tones, sounds, and alertsAbout ring tones, sounds, and alertsThe profile that you select in the Sound and A

5. Change the ring tone, notifier, or reminder information.6.Press the key > Save.To delete a custom profile, highlight the profile. Press the

Flashing LED color DescriptionBlue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification.Red A ne

Troubleshooting: Ring tones, sounds, and alertsMy smartphone is ringing or vibrating more times than expectedFor calls, the number of times that your

BrowserHow to: BrowserBrowser at a glanceUser GuideBrowser154

Browser basicsBrowsing webpagesVisit a webpage or search the InternetDepending on your wireless service provider, multiple browsers might appear on yo

Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text a

Return to the browser home pageTo perform this task, you must have a browser home page set on your BlackBerry® smartphone.1. On a webpage, press the

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.Unread message New BBM™ itemTo clea

• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.• To copy an address for a picture, pause on or highligh

4.Press the key.•To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save.• To delete a bookmark, click Delete.Send a book

• To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page.4.Press the key > Sav

3. In the Web Content section, do one of the following:• To stop loading images on webpages, clear the Load Images checkbox.• To stop playing embedded

Turn off JavaScript supportJavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the brows

Option DescriptionPermit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you d

5. Type the web address for the content server.6. Click OK.7.Press the key > Save.Add or change a website that is associated with a certificateTo

Option DescriptionSMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific

• Close a tab that you don't need.• Close other applications that don't need to be open.Related informationClose an app so that it is not ru

CalendarHow to: CalendarSynchronizing calendarAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchro

Phone iconsThese icons appear at the top of the home screen and in the Phone application.Missed call Received callPlaced call Voice mail messageCalend

About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireles

Set an alarm in the calendarYou can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not cha

2. Highlight an appointment, meeting, or alarm.3.Press the key > Delete.Respond to a meeting invitation1. In a meeting invitation, press the k

Forward a meeting invitationTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

2.Press the key > Options > Calendar Display and Actions.• To change the snooze time for reminders, change the Snooze field.• To change the de

Conference call meetingsAbout conference callsYou can create two types of conference calls with your BlackBerry® smartphone. If your organization or a

Enter a conference call meetingDo one of the following:• In a meeting notification, click Join Now.• In the calendar, highlight the meeting. Press the

Related informationAbout synchronization conflicts, 77Synchronize organizer data over the wireless network, 168I can't enter a conference call wi

ContactsHow to: ContactsContact basicsAdd a contactDo one of the following:• To add a contact using the Contacts application, on the Home screen, clic

Your Home screenHome screen at a glanceUse a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Bro

Change or delete a contactDo one of the following:•To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the

4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you

Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad

If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireles

View a different contact list1. On the Home screen, click the Contacts icon.2. Press the key > Select Contacts.3. Click a contact list.Change th

2.Press the key > Options.3. If necessary, click General Options.4. Change the Sort By field.5.Press the key > Save.Troubleshooting: Contact

ClockHow to: ClockSet the date and time1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.• T

4.Press the key > Save.Change what appears on the screen when your smartphone is charging1. On the Home screen or in the Applications folder, cli

• To turn off the connection to the wireless network, so that your BlackBerry® smartphone doesn't receive phone calls or messages, select the Dis

3.Press the key > Save.Show, hide, or find an application iconDepending on your theme, you might not be able to hide some application icons.On th

Troubleshooting: ClockThe time on my smartphone isn't correct1. On the Home screen or in the Applications folder, click the Clock icon.2.Press th

Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible

Hide completed tasks1. On the Home screen or in the Applications folder, click the Tasks icon.2. Press the key > Hide Completed.Show tasks in th

Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, e

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintainin

4. Type a name for the category.5.Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Turn off t

TypingHow to: TypingTyping iconsThese icons appear in the upper-right corner of the screen when you type.CAP lock (capital letter lock) Multi-tap mode

3. Press the Menu key.4. Click Cut or Copy.5. Place the cursor where you want to insert the cut or copied text.6. Press the Menu key.7. Click Paste.Sh

Type text using SureType technologyTo perform this task, you must be using your BlackBerry® smartphone in portrait view.1. Press the letter key once f

5.Press the key > Save.Change your typing styleYou can change how your BlackBerry® smartphone recognizes what you type by selecting a typing styl

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2. Click Accessibility.3. Change the Home Screen Grid Layout field.4.Press the key > Save.Add a message that appears when your smartphone is lock

• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the

Add, change, or delete a word in the custom dictionaryYou can add words to the custom dictionary so that your BlackBerry® smartphone recognizes the wo

6. Do one of the following:• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.• To capitalize the entry accor

3. Change one or more options.4.Press the key > Save.Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you

KeyboardHow to: KeyboardChange the keyboard layoutYou can change your keyboard layout to a QWERTY, QWERTZ, or AZERTY layout, or your BlackBerry® smart

Change the default currency symbol1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Keyboard.3. Change th

Troubleshooting: KeyboardNo application opens when I press a Convenience keyTry the following:• If you haven't done so, assign an application to

LanguageHow to: LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be differe

Troubleshooting: LanguageSome characters don't appear correctly on my smartphoneThe BlackBerry® Enterprise Server or BlackBerry® Internet Service

Screen displayHow to: Screen displayUse a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet S

You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder ico

3. Type the text that you want to appear on the screen when your smartphone is locked.4.Press the key > Save.Set the touch screen sensitivityYou

ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items

A pop-up menu appears when I touch the screenWhen you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to

GPS technologyDepending on your wireless service provider, this feature might not be supported.How to: GPS technologyDepending on your wireless servic

2. Click Device > Location Settings.3. Change the GPS Data Source field.4.Press the key > Save.Prevent others from tracking your locationIf yo

CompassHow to: CompassView location on a map from the compassYou can view the compass and your location on a map at the same time.1. On the home scree

Troubleshooting: CompassI'm not receiving an accurate reading from the compassTry the following actions:• If the compass doesn't point north

MapsHow to: MapsPan a map1. On the Home screen, click the Maps icon.2. If your smartphone is in zoom mode, press the key > Pan Mode.3. On the sc

2. Press the key > View on Map.View a list of points of interest near a locationYou can search for points of interest such as businesses or land

How to: Top 10BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.Set up an email ad

Delete a location from your list of favorites1. On the Home screen, click the Maps icon.2. Press the key > Favorites.3. Highlight a location.4.

Copy a location1. Do one of the following:• To copy a location you are viewing on a map, press the key.• To copy a location that's in a list, s

2. Click Global Map Options.3. Perform any of the following actions:• Change the Default Font Family field.• Change the Minimum Font Size field.4.Pres

ApplicationsHow to: ApplicationsAbout multitaskingYour BlackBerry® smartphone supports multitasking, which allows you to run more than one application

Keep an application running in the background and switch to another application•To switch to another application, press and hold the key until the a

Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. F

Error message and cause Possible solutionError 101: Application errorError 102: Java file errorError 106: Graphics system errorError 205: Security ser

Error message and cause Possible solutionError 545: Incompatible file system• If the error message still appears after you reset your smartphone, relo

2. Open the BlackBerry Desktop Software.3. In the BlackBerry Desktop Software, click Update.4. To download the most recent version of your BlackBerry

BlackBerry Device SoftwareHow to: BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry® Dev

Transfer a file from your computer to your smartphone using your smartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to mana

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintainin

Downgrade or return to the previous version of the BlackBerry Device Software over the wireless networkDepending on the options that your wireless ser

Find your smartphone model number and version of the BlackBerry Device SoftwareDo one of the following:• On the Home screen or in a folder, click the

Manage ConnectionsMobile networkHow to: Mobile networkManage Connections at a glanceCheck what wireless networks your smartphone connects toYou can ch

Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For

Switch wireless networks manuallyTo perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be co

Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network lis

4. Highlight a wireless network.5.Press the key > Move.6. Click the new location.7. Press the key > Close.Change the connection speed for t

Indicator DescriptionYou are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® netwo

Error messagesData service unavailableDescriptionThis message appears when you don't have access to data services on your BlackBerry® smartphone.

Send a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click

• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to a Wi-Fi netw

Connect to a Wi-Fi network using Wi-Fi Protected SetupIf your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickl

3. Highlight a saved Wi-Fi® network.4. Press the key > Disable.Turn on or turn off the prompt that appears for hotspotsBy default, your BlackBer

Option DescriptionDomain suffix Type the domain that your smartphone uses to resolve host names into IP addresses.WEP optionsThese options appear if y

Install a root certificate on your smartphoneYou might not be able to connect to some Wi-Fi® networks until you install a root certificate on your Bla

4.Press the key > Options.• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.• To set a default re

Indicator Description3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWKYou are connected to a mobile network and you can access features such as email mes

• If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi

Bluetooth technologyHow to: Bluetooth technologyAbout BluetoothBluetooth® technology is designed to establish a wireless connection between your Black

• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey

Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartph

4. Press the key > Transfer Contacts.Related informationI can't share contacts with a paired Bluetooth enabled device, 254I lose my connect

Rename a paired Bluetooth enabled device1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections ic

Option DescriptionData Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer o

Prevent your smartphone from making contacts available to other Bluetooth enabled devices1. On the home screen, click the connections area at the top

5. Set the Trusted field to Yes.6.Press the key > Save.To turn on the prompt again, set the Trusted field to Prompt.Set the message types that yo

• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with

I can't share contacts with a paired Bluetooth enabled deviceTry the following:• Verify that Bluetooth® technology is turned on.• Verify that you

NFC technologyDepending on your wireless service provider, this feature might not be available.How to: NFC technologyAbout NFC technologyIf your wirel

Smart tagsAbout smart tagsOrganizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader on the b

3. Press the key > Edit.4. Change the Title or URL fields.5. Press the key > Save.Share a smart tagTo perform this task, NFC technology mu

Make all hidden apps visible on the home screen.On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press

• To disable NFC payment transactions when your smartphone is turned off, under the Allow NFC Card Transactions section, clear the When Powered Off ch

Smart accessoriesAbout the Smart Accessories applicationYou can change how your BlackBerry® smartphone functions when you connect it to a dock, charge

3. Click a dock profile.4. Change the dock settings.5.Press the key > Save.Delete a saved dock profile1. On the home screen or in a folder, click

Power and batteryHow to: Power and batteryTurn off your smartphoneDepending on your theme, the location or name of the Power Off icon might differ fro

Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Conne

Storage space and media cardsHow to: Storage space and media cardsAbout media cardsDepending on your BlackBerry® smartphone model, you can insert a mi

Related informationRestore smartphone data from your media card, 264Restore smartphone data from your media cardIf you have backed up your BlackBerry®

CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is de

• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key.5.Press the key &

The application storage on my smartphone is low, 267Troubleshooting: Storage space and media cardsMy smartphone doesn't recognize my media cardTr

smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.Tips: Updating your so

SearchHow to: SearchSearch for an itemYou can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smart

Search for messagesYou can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application

Field DescriptionService If your smartphone is associated with more than one email address, change the email account that your smartphone should searc

1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3.Press the key on the ke

SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® smartphone might not use a SIM card.How to: SIM cardAdd a c

Replace or merge contacts on your wireless service provider's contact backup serverIn order to perform this task, you will need to sign up for yo

Change the display name for a phone numberIf your SIM card supports more than one phone number, you can personalize the display name for your phone nu

SecurityHow to: SecuritySecurity basicsAbout the smartphone passwordIf you set a BlackBerry® smartphone password, you'll be prompted to enter you

Delete smartphone data, third-party applications, or media card files, 277Change the smartphone password1. On the Home screen or in a folder, click th

Delete smartphone data, third-party applications, or media card filesBefore you delete your BlackBerry® smartphone data or media card files, consider

Open an app with a convenience key. Press a convenience key on the side of your BlackBerry® smartphone.Note: You can customize which app a convenience

2.Press the key > Options.3. Change the Password Attempts field.4.Press the key > Save.Copy a password1. On the Home screen or in the Applic

EncryptionAbout encrypting data on your smartphoneWhen encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private

• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key.5.Press the key &

4.Press the key.5. Click Regenerate Encryption Key.Memory cleaningAbout memory cleaningMemory cleaning is designed to delete sensitive data from the

Create a shortcut for the memory cleaning application1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Secu

Download a certificate from a certification authorityIf your administrator has provided you with a certification authority profile, you can enroll wit

2. Click Security > Advanced Security Settings > Certificates.3. Click a certificate.Certificate propertiesProperty DescriptionRevocation Status

View one type of certificate or PGP key1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings

Indicator DescriptionThe certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card.The certificate cha

• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.Revoke a certificateIf you revoke a certificate

Set your BlackBerry® smartphone to turn on and turn off automatically.You can set your smartphone to turn off while you aren't using it for an ex

Add an email address to a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings &g

4.Press the key > Save.PGP keysAbout PGP keysIf your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can

2. Find and click a certificate or PGP® key.3. Select the certificate or PGP key.4. Press the key > Import Certificate or Import PGP Key.• To vi

Property DescriptionPublic Key Type This field displays the standard to which the public key complies. Your smartphone supports RSA®, DSA, and Diffie-

Indicator DescriptionThe PGP key is trusted and valid, and the revocation status of the PGP key is good.The revocation status of the PGP key is unknow

PGP key optionsChange the display name for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlig

5.Press the key > Save.Change connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Clic

Delete a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certifi

Change when your smartphone deletes the key store password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced

2. Click Security > Advanced Security Settings > Key Stores.3. In the Certificate Status section, change the Expires After field.4.Press the k

ContentsQuick Help...

Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the

• To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Aut

3. If necessary, change the User Authenticator field to Smart Card.4. Clear the Smart Password Entry checkbox.5.Press the key > Save.To turn on s

Check the status of your authentication certificate automaticallyTo perform this task, you must be using a smart card and a password to unlock your Bl

Change the user name and password for a VPN profile1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Securi

Third-party application controlAbout permissions and trust status for third-party applicationsYou or your administrator can set permissions that contr

About direct Internet connections for third-party applicationsSome third-party applications that you add to your BlackBerry® smartphone might require

Interaction permissions for third-party applicationsPermission DescriptionCross Application Communication Specify whether third-party applications can

Data permissions for third-party applicationsPermission DescriptionEmail Set whether third-party applications can access email messages, text messages

Troubleshooting: SecurityI forget my smartphone passwordIf you forget your BlackBerry® smartphone password, it can't be recovered. If your smartp

I can't download a PGP key from an LDAP-enabled serverTry the following actions:• Verify that your organization permits you to download PGP® keys

Related informationSet a smartphone password, 275Turn on encryption, 265Phone shortcutsDepending on the typing input language that you're using,

Service books and diagnostic reportsAccept, delete, or restore a service bookYour wireless service provider or administrator might send a service book

• To delete all diagnostic reports, click Delete All.Related informationI can't run or submit a diagnostic report, 309Set a default recipient for

SynchronizationHow to: SynchronizationAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize org

4. Change the Delete On field to Mailbox & Handheld.5.Press the key > Save.It takes a short period of time for email to be deleted over the w

2.Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4.

Troubleshooting: SynchronizationEmail messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerr

Related informationAbout synchronization conflicts, 77Synchronize organizer data over the wireless network, 168User GuideSynchronization314

Accessibility optionsHow to: AccessibilityScreen accessibility optionsDisplay closed captions in videosYou can turn on closed captions so that text di

4.Press the key > Save.Change how you answer calls with a headsetIf your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or yo

Turn on or turn off TTY support1.From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY field.4.Press the

Type an accented character Touch and hold the letter key. Tap the accented character that appears on the screen.Type a number in a text fieldTap the

Voice command Description"Check battery" Say this voice command to check the battery power level."Repeat" Say this voice command t

CalculatorUse the calculatorIf you are using your BlackBerry® smartphone in landscape view, there are additional functions available for use.On the Ho

GlossaryADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.APN access poin

DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates.EAP-FAST Extensible Authentication Prot

LDAP Lightweight Directory Access ProtocolLDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certifica

A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use pr

TCP Transmission Control ProtocolTLS Transport Layer SecurityTriple DES Triple Data Encryption StandardTTY teletypeUMA Unlicensed Mobile AccessVPN vir

Legal notice©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos ar

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or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relatio

Personalize: Top 10Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.Change your rin

Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "So

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Add or change your signatureDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Messages ico

Set up speed dial for a contact1.From the Home screen, press the key.2.Press the key > View > Speed Dial List.3. In the Speed Dial Numbers l

Troubleshooting: Top 10Save time and maximize your efficiency with these quick tips.I can't make or receive callsTry the following actions:• Veri

• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify

I forget my smartphone passwordIf you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® E

• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contact

Media...

Tips and shortcutsTips: Doing things quicklyFor full instructions, click the links under Related information at the bottom.Access popular options such

Assign an application to a convenience key, 32Keep an application running in the background and switch to another application, 222Tips: Extending batt

Turn on or turn off a network connection, 232Set options for backlighting, 207Set your smartphone to turn on and turn off automatically, 261Tips: Find

Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the

Tips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromise

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.• Mar

Typing shortcuts for the touch screen keyboardDepending on the typing input language that you're using, some shortcuts might not be available. De

Media shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Audio and video filesPause an audi

PhoneHow to: PhonePhone at a glancePhone iconsThese icons appear at the top of the home screen and in the Phone application.Missed callReceived callPl

• If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the home screen, press th

Typing...

Change your ring tone, notifiers, reminders, or alertsIn any sound profile, you can change your ring tone or notifier tone to an audio file that'

About using a headsetYou can purchase an optional headset to use with your BlackBerry® smartphone.If you use a headset, you can use a headset button t

VolumeAdjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.• To decrease the volume, pr

3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact.To make a call usi

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a c

Change the call blocking password1.From the Home screen, press the key.2.Press the key > Options > Call Barring.3. Press the key > Cha

• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.• To change a contact, press the ke

Related informationConference call meetings, 174Make a conference callDepending on your wireless service provider or your wireless service plan, this

Delete call logs1.From the Home screen, press the key.2. Do one of the following:• To delete a single call log, highlight a call log.• To delete a r

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone numb

Smart accessories...

Related informationTurn on or turn off dialing from the lock screen, 57Hide or display your phone number when you make callsYour wireless network can

2. Press the key > Options > In-call Settings.• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s

About TTY support, 59Phone options, 57Voice mailAbout your voice mail greeting and voice mail passwordDepending on your wireless service provider, the

Troubleshooting: PhoneSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be

Fixed dialing and smart dialing, 53Call waiting, call forwarding, and call blocking, 51Switch the active phone number, 57I can't check my voice m

My headset makes calls instead of my smartphoneIf your BlackBerry® smartphone is connected to a Bluetooth® enabled headset, your smartphone might auto

Voice commandsHow to: Voice commandsPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After

Voice command Description"Call <contact name> <phone number type>"Say this voice command to call a specific phone number for a c

Troubleshooting: Voice commandsI can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry® smartphone is con

MessagesHow to: MessagesMessages at a glanceSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In t

Convert a measurement...

Send a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click

Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Delete a messageOn the Home screen, click the Messages icon

Reply to or forward an email or PIN messageIn a message, press the key.• To reply to a message, click Reply or Reply to All.• To forward a message,

3. Click a folder.Set how long your smartphone stores messages1. On the Home screen, click the Messages icon.2.Press the key > Options > Messa

EmailHow to: EmailComposing and sending emailSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In

Delete the disclaimer from an emailIf your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Se

For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows L

Option DescriptionMessage Specify the text that the email filter should search for in the body of your email.Sent directly to me Set whether the email

Synchronizing emailAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contac

Empty the deleted items folder on your computer from your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Se

Quick HelpGetting started: Your smartphoneFind out about apps and indicators, and what the keys do on your BlackBerry® smartphone.Your BlackBerry smar

5.Press the key > Save.To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.Viewing and replying to e

If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone.Add, change, or remove a flagIf you m

3. In the Message Outline Colors section, do any of the following:• To set an outline color for email that is sent to your BlackBerry smartphone throu

Add, move, rename, or delete an email folderTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this

2.Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4.Pres

View or hide call logs in the Messages applicationYou can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages a

3. If the Message Services field appears, set this field to the appropriate email account.4. To set whether your BlackBerry® smartphone sends a read r

Google MailAbout Google Mail on your smartphoneDepending on your wireless service plan or administrator, you can add a Google Mail™ account (also know

Archive a Google Mail message or conversationIf you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all

• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related informationGenerate an encryption key, 280Wireless c

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more informa

Some messages no longer appear on my smartphoneIf the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email me

Email filters aren't working correctlyTry the following actions:• Verify that your email filters are turned on.• Verify that your email filters a

Text messagesHow to: Text messagesAbout text messagesTo send and receive text messages, your wireless service provider must set up your wireless servi

Message has been readComposing and sending text messagesSend a text messageThe number of recipients that you can send a text message to depends on you

If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone b

2. Press the key > View Appointment.3. Press the key > Add To Calendar.Show names in the history of text messages1. On the Home screen, cl

Save a media file from a text message1. In a text message, open an attachment.2.Press the key.3. Click Save <media type>.4. Click Save.Save a

Set how long your service center attempts to send text messagesIf you send a text message and it cannot be delivered immediately, your service center

• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel ID and a nickname.

Set whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the , which might prev