Blackberry 9780 User's Guide

BlackBerry Bold 9780 SmartphoneUser GuideVersion: 6.0To find the latest user guides, visit www.blackberry.com/docs/smartphones.

About synchronization and reconciliation...

S/MIME-protected message optionsChange your signing or encryption certificateYour BlackBerry® device uses your encryption certificate to encrypt messa

About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports th

4.Press the key > Save.Turn off the prompt that appears before an S/MIME-protected message is truncated1. On the Home screen or in a folder, clic

About IBM Lotus Notes native encrypted messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read mes

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in

Add a PGP key from an attachmentIf you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.1. In a message, click th

Digital signature indicators for PGP protected messagesIndicator DescriptionYour BlackBerry® device verified the digital signature.Your device cannot

• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow encrypted attachment viewing and retrieve en

3. Change the Message Viewer Icons field.4.Press the key > Save.Change the encryption algorithms for PGP protected messagesIf a message has multi

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP®

Quick HelpTop 10BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.Set up an email address1

Move down a screen Press the Space key.Move to the top of a message inbox Press TMove to the bottom of a message inbox Press BMove to the next unopene

Troubleshooting: MessagesI can't send messagesTry the following actions:• Verify that your BlackBerry® device is connected to the wireless networ

• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Opt

I'm not receiving text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device i

Try the following actions:• Wait for a few seconds. The email folders might become available after a short period of time.• Turn off wireless email re

Some features aren't available on my deviceThe availability of certain features on your BlackBerry® device might be affected by items such as you

FilesFile basicsAbout files and attachmentsYou can view and download attachments and save them to the BlackBerry® device memory or on a media card. If

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download.Search for a f

Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that

• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a

Find or hide an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do an

Change the size of a columnIn a spreadsheet, do one of the following:• To change the size of a column, click the column label. Click a size.• To view

•To zoom back to the original slide size, press the key > Fit to Screen.Save a slide1.When viewing a presentation in slide view, press the key

Troubleshooting: AttachmentsA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® device.1. To

MediaMusicPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5

PlaylistsCreate a standard or an automatic playlistYou create a standard playlist by manually adding songs that are on your BlackBerry® device memory

Rename or delete a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Highlight a playlist.4.Press the key.•

Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.

• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of t

VideosPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If

•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the key during a call, your de

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are

Record a videoTo perform this task, you might need to have a media card inserted in your BlackBerry® device.1. On the Home screen, click the Media ico

CameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not

View properties for a media file, 124Geotag pictures that you takeThe geotag option in the camera records the geographical information of the location

Change when the camera warns you about the number of pictures remainingA warning appears notifying you when the amount of storage for pictures drops b

Related informationMy display changed, 204View pictures as a slide showA slide show displays all the pictures in a category or folder in sequence.1. O

To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The folders that you imported rem

Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Vo

• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of t

2.Press the key > Media Options.3. Change the Headset Music EQ field.4.Press the key > Save.Media storageStorage and media cardsSupported me

5. Press the Menu key.6. Click Save.Related informationView properties for a media file, 124Turn off media card supportWhen you turn off media card su

Type File format• WMA• WAVVideo• 3GP• AVI• ASF• MP4• MOV• WMVFor information about codecs and recommended video and audio file formats for your device

• To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.5. To also encrypt medi

Transferring and downloading media filesAbout transferring and synchronizing media filesYou can connect your BlackBerry® device to your computer to tr

Transfer your media files from your computer to your device using BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchroniz

Supported audio and video file formatsDepending on your BlackBerry® device model and wireless service provider, some media file formats might not be s

Play the previous song Press and hold the Volume Down key on the right side of your device.Turn on the audio boost feature if you are using a headset

Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera

• If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed the media transfer options in

Ring tones, sounds, and alertsAbout ring tones, sounds, and alertsThe profile that you select in the Sound and Alert Profiles application defines how

Add a custom profileYou can create additional profiles.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alert

Related informationSilence the alarm, 182Flashing LEDThe LED on the top of your BlackBerry® device flashes different colors to indicate different stat

Reconcile email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® dev

2. Click Accessibility.3. Change the Event Sounds field.4.Press the key > Save.Troubleshooting: Ring tones, sounds, and alertsMy device is ringin

BrowserBrowser basicsBrowsing web pagesVisit a web page or search the InternetDepending on your wireless service provider, multiple browsers might app

• To zoom in, on the trackpad, slide your finger up.• To zoom out, on the trackpad, slide your finger down.To turn off zoom mode, press the key.Move

Turn on browser shortcuts1. On the Home screen, click the Browser icon.2.Press the key > Options.3. In the General section, select the Enable Key

Viewing pictures and playing media filesPlay a media file on a web page1. On a web page, click a media file.2. Click Open.Related informationSupported

2.Press the key > Bookmarks.3. Highlight a bookmark.4.Press the key.•To change a bookmark, click Edit. Change the bookmark. Press the key. Cl

About RSS feedsYou can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feed

• To stop loading images on web pages, clear the Load Images check box.• To stop playing embedded media files on web pages, clear the Enable Embedded

Delete browsing informationYour BlackBerry® device saves some information in your browser to improve your browsing experience. You can delete password

TLS optionsOption DescriptionPermit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allow

Key Name ActionsLock Lock your device or keyboard.Mute• Mute a call.• Mute the volume.Side keysKey Name ActionsVolume• Change the volume.• Press and h

Add or change a web site that is associated with a certificateTo access some web sites, you might need to provide an authentication certificate. After

Option DescriptionSMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC

Refresh a web page Press RFind text on a web page Press F. To find the next instance of the text, press V.Open the browser options Press SMove around

CalendarCalendar basicsSwitch calendar viewsYou can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month

Set an alarm in the calendarYou can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not cha

I cannot set some fields when scheduling appointments, 170Delete an appointment, meeting, or alarm1. On the Home screen, click the Calendar icon.2. Hi

1. In a meeting, in the Accepted or Declined field, highlight a contact.2.Press the key.3. Click Invite Attendee, Change Attendee, or Remove Attende

a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and acce

Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically whe

If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. F

Tips: Doing things quicklyFor full instructions, click the links under Related information at the bottom.Use the Quick Access area to access popular o

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireles

Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the Home screen or in a fo

Move to the current date Press TMove to a specific date Press GTroubleshooting: CalendarI cannot schedule appointments that span multiple daysIf you u

Try the following actions:• If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conf

ContactsContact basicsAdd a contact• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the s

Change or delete a contact1. On the Home screen, click the Contacts icon.2. Highlight a contact.3.Press the key.•To edit the information for the con

My contact pictures keep changing, 179Change or delete a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3.Press

To delete a category, highlight the category. Press the key > Delete.Synchronizing contactsAbout synchronization and reconciliationThe wireless d

About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireles

Text MessagesSend text messages.BrowserBrowse websites.MediaSee saved pictures, play songs, and more.Camera (if supported)Take pictures.Instant Messag

Multiple contact listsAbout multiple contact listsIf your BlackBerry® device is associated with multiple email accounts, you might have contacts from

Change the display options for contactsYou can change how your contacts appear in all applications, including the phone, message list, contact list, a

To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.Related informationAdd

ClockSet the date and time1. On the Home screen or in the Applications folder, click the Clock icon.2.Press the key > Set Time.• To get the date

Display a second time zone on the clockYou can show two times zones on the clock. For example, if you travel to a different time zone, you can display

Turn on bedside clock modeYou can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or mes

5. Click OK.• To start or stop the timer, click the start/stop icon.• To reset the timer, click the reset icon.The timer continues to count down after

Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible

Hide completed tasks1. On the Home screen or in the Applications folder, click the Tasks icon.2.Press the key > Hide Completed.Show tasks in the

Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, e

Home screenhigh priority message not sentdraft meeting invitePhonemissed call received callplaced call voice mail messageTips: Managing indicatorsIndi

Related informationSynchronize organizer data over the wireless network, 166Some characters in calendar entries do not appear correctly after synchron

To delete a category, highlight the category. Press the key > Delete.Turn off the prompt that appears before you delete itemsYou can turn off the

TypingTyping basicsHighlight, cut, copy, or paste text1.Press and hold the key and click the trackpad.• To highlight text character by character, on

Typing input methodsChange your typing styleYou can change how your BlackBerry® device recognizes what you type by selecting a typing style.1. On the

2. Click Typing and Input > Keyboard.3. Select the Key Tone check box.4.Press the key > Save.Turn off trackpad sounds1. On the Home screen or

•To ignore all instances of the suggested spelling, press the key > Ignore All.•To add the word to the custom dictionary, press the key > Ad

•To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the keyboard.•To delete a word from the cus

Change or delete a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitutio

Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right.Cut highlighte

KeyboardAssign an application to a Convenience keyYour BlackBerry® device has one or more Convenience keys on the side of the device. Depending on you

SWDT643442-941426-0405092603-001

Feature availabilityThe following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples,

Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitiv

LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be different from the disp

Add a display languageYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Des

Screen displaySet options for backlighting1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Do any

Organizing applications on the Home screenAbout organizing application iconsApplication icons can appear on the Home screen or in folders on the Home

• To move the application icon into an application folder, click Move to folder. Click an application folder.• To move the application icon out of an

Switch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.

GPS technologyDepending on your wireless service provider, this feature might not be supported.About GPS technologyDepending on your wireless service

4.Press the key > Save.Get your GPS locationDepending on your wireless service provider and wireless network, this feature might not be supported

Troubleshooting: GPS technologyI cannot use GPS technologyTry performing the following actions:• If you are outdoors, move away from buildings and exp

Wireless service provider Features such as text messaging, location-based services, and some phone features are dependent on your wireless service pro

MapsMap basicsView a location on a map1. On the Home screen, click the Maps icon.2.On a map, press the key > Find Location.3. Do one of the follo

3. Do one of the following to specify a starting location:• To specify your current location, if your BlackBerry® device has an internal GPS receiver

View contact information for a point of interestPoints of interest are displayed on maps as location markers.1. On a map or in a list of points of int

Map optionsKeep backlighting on when you track your movementBy default, backlighting turns off automatically after a specified time to conserve batter

Troubleshooting: MapsSome features aren't available on my deviceThe availability of certain features on your BlackBerry® device might be affected

ApplicationsAbout multitaskingYour BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a cal

Keep an application running in the background and switch to another application, 213About adding applicationsDepending on your wireless service provid

About social networking applicationsYou can use social networking applications on your BlackBerry® device to stay connected with your social networkin

Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. F

BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry® Device Software for one of the follow

Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your

Update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you

Update the BlackBerry Device Software using the BlackBerry Desktop SoftwareResearch In Motion recommends that you regularly create and save a backup f

Manage ConnectionsManage Connections basicsCheck what wireless networks your device connects toYou can check the types of networks your device can con

Indicator DescriptionYour Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but yo

2. Click Services Status.Mobile networkRoamingAbout roaming and international roamingIn most cases, your BlackBerry® device automatically connects to

2. Click Mobile Network Options.3. Do one of the following:• To turn on or turn off data service, change the Data Services field.• To turn on or turn

Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the scree

4.Press the key > Save.When your BlackBerry® device is connected to the wireless network, the LED light flashes green.To turn off the wireless co

Wi-Fi technologyDepending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.About connecting to a Wi-Fi networkWith Wi-Fi® t

• To use a PIN, click Enter PIN into router. On your device, click Start. Your device provides you with a PIN. On the administration screen for your r

• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.• Mark

3.Press the key > Options.4. Select the Prompt me when a saved hotspot is found nearby check box.5.Press the key > Save.Options for saved Wi

Option DescriptionPassphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.WPA/WPA2 Enterprise optionsThese

About using UMA with a Wi-Fi networkIf your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be

Permission DescriptionBluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can mak

• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.Related informationTurn

Bluetooth technologyBluetooth technology basicsAbout BluetoothBluetooth® technology is designed to establish a wireless connection between your BlackB

• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.Related informationTur

Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBer

Bluetooth technology optionsBluetooth profilesDepending on your BlackBerry® device model and wireless network, some profiles might not be supported.Op

Option DescriptionWireless Bypass This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running the BlackB

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.Switch y

5.Press the key > Save.Turn off Bluetooth connection notification1. On the Home screen, click the connections area at the top of the screen, or c

Encrypt data that you send or receive using Bluetooth technologyTo perform this task, the paired Bluetooth® enabled device must support data encryptio

• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the

Power and batteryTurn off your deviceDepending on your theme, the location or name of the Power Off icon might differ from the location or name in thi

Set your BlackBerry® device to turn on and turn off automatically.You can set your device to turn off while you aren't using it for an extended p

Memory and media cardsAbout media cardsDepending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos

3.Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, yo

To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section

Stop storing messages sent from your device on your computer, 73Receive only the first section of long email messages, 71Change the size of pictures t

SearchSearch for an itemYou can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to

Receive only the first section of long email messages, and choose whether to download moreOn the Home screen, click the Messages icon. Press the key &

Message search criteriaField DescriptionSearch Messages Specify whether you search for messages that are on your BlackBerry® device or for messages th

• To delete the search results, click Delete Search.• To start a new search, click Search by.CAUTION: If you delete a message from the message search

• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new conta

SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card.About the SIM card phone bo

Change or delete a SIM card contact1.In the contact list, press the key > SIM Phone Book.2. Highlight a contact.•To change a SIM card contact, pr

Protect your SIM card with a PIN codeTo get your SIM card PIN code, contact your wireless service provider.Note: If you type the SIM card PIN code inc

SecuritySecurity basicsAbout the device passwordIf you set a BlackBerry® device password, you'll be prompted to enter your password to unlock you

Lock your deviceIf you are not on a call, you can lock the keyboard to avoid pressing keys accidentally when you are not using your BlackBerry® device

If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this ac

4.Press the key > Save.Change the Password Keeper password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2.P

Related informationSet a device password, 254Turn on encryption, 137Tips: Updating your softwareUpdated BlackBerry® Device Software and BlackBerry® De

3.Press the key > Save.EncryptionAbout encrypting data on your deviceWhen encryption for data on your BlackBerry® device is turned on, your devic

• To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.5. To also encrypt medi

If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry®

• To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clear the Clean When Idle check bo

7. Click Add Certificate to Key Store.About certificate enrollmentIf your email account uses a BlackBerry® Enterprise Server that supports this featur

View properties for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > C

Property DescriptionMD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate.View one type of certificate in the certificate l

Certificate statusStatus indicators for certificates and certificate authority profilesStatus indicators for certificatesIndicator DescriptionThe cert

2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4.Press the key > Trust or Distrust.5. If you are

5. Type a display name for the certificate.6. Click OK.Add an email address to a certificate1. On the Home screen or in a folder, click the Options ic

Your Home screenSwitch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section

2. Click Security > Advanced Security Settings > Certificate Enrollment.3. Change the Certificate Revocation Check Interval field.4.Press the

4. Specify the search criteria.5.Press the key > Search.6. Click a PGP key.7. Click Add PGP Key to Key Store.Download a personal PGP key from the

PGP key propertiesProperty DescriptionRevocation Status This field displays the revocation status of the PGP® key at a specified date and time.Trust S

Clear the PGP data cacheThe PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device download

Revoke a PGP keyIf you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the rev

6.Press the key > Save.When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it gene

Add a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificat

Send connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Secur

Synchronize the key store password with the device passwordIf you synchronize the key store password with your BlackBerry® device password, when you c

3. Clear the Allow Key Store Backup/Restore check box.4.Press the key > Save.To turn on automatic backup and restore of key store data, select th

Find or hide an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do an

If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates to send S/MIME-protected messag

a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to pr

4. Change the Authentication Certificate field.5.Press the key > Save.To stop using a certificate to authenticate your smart card, set the Authen

About VPN profilesA VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your or

6.Press the key > Save.Change the PIN for a software token on your device1. On the Home screen or in a folder, click the Options icon.2. Click Se

About direct Internet connections for third-party applicationsSome third-party applications that you add to your BlackBerry® device might require a di

Turn off a prompt for a third-party application connection1. On the Home screen or in a folder, click the Options icon.2. Click Device > Applicatio

Data permissions for third-party applicationsPermission DescriptionEmail Set whether third-party applications can access email messages, text messages

Service books and diagnostic reportsAccept, delete, or restore a service bookYour wireless service provider or administrator might send a service book

• To delete all diagnostic reports, click Delete All.Set a default recipient for diagnostic reportsIf you set the default recipient, each time that yo

Get apps, music, ring tones, pictures, and videosAbout adding applicationsDepending on your wireless service provider and region, you might have the o

SynchronizationAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts,

Delete email on your device and in your email application on your computerYou can set the Delete On option for each email address that is associated w

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer da

Empty the deleted items folder on your computer from your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server

Some characters in calendar entries do not appear correctly after synchronizationIf you schedule appointments or meetings on your BlackBerry® device t

Accessibility optionsAbout accessibility optionsBlackBerry® devices include many features that facilitate use by persons with disabilities. For more i

Audio and phone accessibility optionsTurn on or turn off event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® device, when

3. Change the Mode Enabled field to Telecoil.4.Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.TTY supportD

Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the pai

•To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.• To delete the Word Substitution entry, click Delete.

ContentsQuick Help...

Transfer a file from your computer to your device using your device as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and p

CalculatorUse the calculatorOn the Home screen or in the Applications folder, click the Calculator icon.• To press a key in the calculator, click the

BrickBreakerAbout BrickBreakerThe object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the brick

BrickBreaker scoringCatching a capsule: 50 pointsShooting a brick with the gun: 50 pointsHitting a brick with the ball: 10 pointsShooting a brick with

Set the paddle speed1. On the Home screen or in the Games folder, click the BrickBreaker icon.2. Click Options.• To set the paddle speed, choose an op

Word Mole gameWord Mole game basicsAbout the Word Mole gameThe object of the Word Mole® game is to form words using the letters in the garden. If you

Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word.Star

3. Click a game.Multiplayer gamesInvite a player1. On the Home screen, in the Games folder, click the Word Mole icon.2. Click Multiplayer > Invite.

Chat with other players1. On the Multiplayer Game Setup screen, in the Chat field, type a message.2.Press the key.Check the stats for a player1. On t

GlossaryADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.APNaccess point

DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates.EAP-FASTExtensible Authentication Protocol

Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for volume, LED, vibration, and notificati

LDAPLightweight Directory Access ProtocolLDAP-enabled server A BlackBerry® device uses an LDAP-enabled server to search for and download certificates

A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN mes

Triple DESTriple Data Encryption StandardTTYteletypeVPNvirtual private networkWANwide area networkWAPWireless Application ProtocolWEPWired Equivalent

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Add a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.3.Press the key > Edit.4.Press the key

Find more information• Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home scree

ShortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Phone shortcutsDepending on the typing input

Move to the next message Press NMove to the previous message Press PIn your message inboxOpen a messagePress the key.Compose a message from a messag

Move to the last cursor position after closing and reopening a file or an attachmentPress GIn a spreadsheetMove to a specific cell Press GView the con

Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, pre

Zoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you take a picture

Find text on a web page Press F. To find the next instance of the text, press V.Open the browser options Press SMove around a web pageMove up a screen

Troubleshooting: Voice dialing...

Search for text in a message Press SSearch for text in a file or an attachment Press FSearch for text on a web page Press FSearch for text in a presen

PhonePhone basicsFind your phone numberDo one of the following:•To view your active phone number, from the Home screen, press the key.Your phone num

I can't make or receive calls, 56Answer a second callDepending on your wireless service provider and wireless network, this feature might not be

Turn on the speakerphoneCAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more i

Emergency callsAbout emergency calls and Emergency Callback ModeIf you are outside of a wireless coverage area and the SOS wireless coverage indicator

•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the key during a call, your de

Check your voice mailDepending on your theme, you might be able to check your voice mail from the Home screen.1.From the Home screen, press the key.

Available voice commandsVoice command Description"Call <contact name or phone number>" Say this voice command to make a call. To perfo

Change the contact that is assigned to a speed dial key1.From the Home screen, press the key.2.Press the key > View > Speed Dial List.3. Hig

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a c

Flashing LED...

Change the call blocking password1.From the Home screen, press the key.2.Press the key > Options > Call Barring.3.Press the key > Chang

1. From the Home screen, press the Send key.2.Press the key > Options > FDN Phone List.•To add a contact, press the key > New. Type your

Conference callsAbout conference callsYou can create two types of conference calls with your BlackBerry® device. If your organization or a conferencin

Disconnect a contact from a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you crea

Delete call logs1.From the Home screen, press the key.2. Do one of the following:• To delete a single call log, highlight a call log.• To delete a r

• Your wireless service provider has set up your device to support more than one phone number.• Your wireless service provider has provided you with a

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.• To sort contacts alphabetically by contact na

Reset a call timerA call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireles

Phone shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Change your ring toneFrom the Home scr

Related informationFixed dialing and smart dialing, 48Call waiting, call forwarding, and call blocking, 46Switch the active phone number, 53My phone n

Set options for bedside clock mode...

I can't change the number of times that my device ringsDepending on your wireless service provider, you might not be able to choose the length of

Voice commandsPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice

Change the language for voice commandsWhen you change the language for voice commands, you change the language for voice prompts and the language that

Improve voice recognitionYou can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.1. O

MessagesEmailSet up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the s

•To change the message, click Edit. Change the message. Press the key > Send.•To change the recipients, click Edit. Highlight a contact. Press th

Attach a contact card to a messageSearch title: You can attach a contact card to an email, a PIN message, or a text message.1.When you are composing a

Set the importance level for an email or PIN message that you send1.When you are composing an email or PIN message, press the key > Options.2. Ch

3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Enable HTML Email check box.5.Press the key &

About flagsYou can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flag

Add a display language...

1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message Categorization.3. In the Message Outline Colors section, do

File an email:To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information,

2.Press the key > Options > Message Display and Actions.3. Select the Hide Filed Messages check box.4.Press the key > Save.View filed mes

2.Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. To

4.Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2.Press the key > Options &g

Storing and forwarding emailSet how long your device stores messages:1. On the Home screen, click the Messages icon.2.Press the key > Options >

Email filtersAbout email filtersYou can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the e

Option Descriptionspecify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an

Change, prioritize, or delete an email filter1. On the Home screen, click the Messages icon.2.Press the key > Options > Email Filters.3. Highl

Delete email on your device and in your email application on your computerYou can set the Delete On option for each email address that is associated w

BlackBerry Device Software...

3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5.Press the key > Save

Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change th

Related informationI can't attach a file to a text message, 112Set an importance level for received PIN messages1. On the Home screen, click the

View filed messages1. On the Home screen, click the Messages icon.2.Press the key > View Folder.3. Click a folder.Save a messageSaved messages ar

PIN message optionsSet how long your device stores messages1. On the Home screen, click the Messages icon.2.Press the key > Options > Message

Text messagesAbout text messagesTo send and receive text messages, your wireless service provider must set up your wireless service plan for text mess

•To change the message, click Edit. Change the message. Press the key > Send.•To change the recipients, click Edit. Highlight a contact. Press th

• To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering section, change the Importance field.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift k

Change how your text messages look1. On the Home screen, click the Text Messages icon.2.Press the key > Options.3. In the General Text Messaging

Do more with your message search results...

Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your Blac

2.Press the key > Options.3. In the SMS Text section, do one of the following:• To use only one network type to send text messages, change the Ne

Cell broadcastingAbout cell broadcastingCell broadcasting is designed to enable wireless service providers to use SMS text messaging to send informati

Rename a cell broadcast channel1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Br

6. Click Add.7.Press the key.8. Click one of the following menu items:• Add Email Address• Add Phone Number• Add PIN9. In the Enter new exception di

4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related informationI can't t

Set font options for a file or an attachment1.In a file or an attachment, press the key > Options.2. Change the font fields.3.Press the key >

S/MIME-protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feat

Attach a certificate to a messageYou can attach a certificate to email and PIN messages.1.When composing a message, press the key > Attach > C

2.Press the key > Display Sender's Certificate or Display Encryption Certificate.View encryption information for a weakly encrypted message1