Blackberry 9780 User's Guide Page 289
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• To delete all diagnostic reports, click Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that
recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3.
Press the key > Diagnostics Test.
4.
Press the key > Options.
5. Type the contact information.
6.
Press the key > Save.
I cannot run or submit a diagnostic report
Try the following actions:
•
Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot
submit a diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on
your device
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions.
To return to the Options screen, press the key three times.
User Guide
Service books and diagnostic reports
287
- BlackBerry Bold 9780 1
- Smartphone 1
- Contents 3
- Quick Help 11
- About adding applications 12
- Add or change your signature 13
- USB memory drive 14
- Important keys 15
- Tips: Doing things quickly 17
- Applications 17
- Status indicators 18
- Tips: Managing indicators 19
- Feature availability 20
- Tips: Finding apps 21
- Tips: Extending battery life 23
- Make it yours 26
- Your Home screen 27
- Calls and sound profiles 30
- Typing and trackpad 32
- Find more information 33
- Shortcuts 34
- Troubleshooting: Shortcuts 40
- Phone basics 41
- Answer a second call 42
- Mute a call 42
- Place a call on hold 42
- Turn on the speakerphone 43
- Dial an extension 43
- Dial using numbers or letters 43
- About using a headset 43
- Emergency calls 44
- Voice mail 45
- Check your voice mail 46
- Speed dial 47
- Turn on call waiting 48
- About call forwarding 48
- Forward calls 48
- About call blocking 49
- Block calls 49
- About fixed dialing 50
- Turn on fixed dialing 50
- About smart dialing 51
- Conference calls 52
- Call logs 53
- Multiple phone numbers 54
- Phone options 55
- Reset a call timer 57
- About hearing aid mode 57
- Turn on hearing aid mode 57
- About TTY support 57
- Turn on TTY support 57
- Phone shortcuts 58
- Troubleshooting: Phone 58
- Voice commands 61
- Improve voice recognition 63
- Check spelling 65
- Save a draft of a message 65
- Attach a file to an email 65
- Viewing and replying to email 67
- Save a message 68
- Delete a message 68
- About flags 69
- Add, change, or remove a flag 69
- Group email by subject 69
- Filing email 70
- File an email: 71
- Email options 72
- Storing and forwarding email 75
- Email filters 76
- Turn on an email filter 77
- Synchronizing email 78
- PIN messages 80
- Resend a message 81
- View filed messages 83
- PIN message options 84
- Text messages 85
- Forward a text message 86
- Stop a message from sending 87
- Options for text messages 89
- Cell broadcasting 92
- Security options for messages 93
- Attachments 94
- Save a file or an attachment 95
- S/MIME-protected messages 96
- Encryption status indicators 99
- User Guide 100
- Messages 100
- About message classifications 101
- PGP protected messages 103
- Sign or encrypt a message 104
- Attach a PGP key to a message 104
- Add a PGP key from a message 104
- PGP protected message status 105
- PGP protected message options 106
- Message shortcuts 109
- File and attachment shortcuts 110
- Troubleshooting: Messages 111
- File basics 116
- Send a file as an attachment 118
- View properties for a file 118
- Move around a spreadsheet 119
- View the content of a cell 119
- Troubleshooting: Attachments 122
- Play a media file 123
- Shuffle or repeat songs 123
- Playlists 124
- Adjust the volume 125
- Podcasts 126
- Video camera 129
- Record a video 130
- Turn on video lighting 130
- Take a picture 131
- Change the camera scene mode 131
- Geotag pictures that you take 132
- Change the autofocus setting 132
- Pictures 133
- View pictures as a slide show 134
- Create a picture folder 134
- Voice notes 135
- Ring tones 136
- Media storage 138
- Turn off media card support 139
- About compression 139
- About file encryption 139
- Turn on encryption 139
- Picture folders 140
- BlackBerry Desktop Software 142
- Send a media file 142
- Media shortcuts 143
- Troubleshooting: Media 144
- The flash dims or turns off 145
- I cannot save media files 145
- I cannot open media files 145
- I cannot find podcasts 146
- Add a custom profile 148
- Add a contact alert 148
- Silence your device 148
- Flashing LED 149
- Browser basics 151
- Turn on browser shortcuts 153
- Browser bookmarks 154
- RSS feeds 155
- Browser options 156
- Internet 157
- Browser security 158
- TLS options 159
- Manage browser security 159
- Add a trusted content server 159
- Browser push 160
- Browser shortcuts 161
- Troubleshooting: Browser 162
- Calendar 163
- Meetings 164
- Conference call meetings 166
- Synchronizing calendar 168
- Calendar options 170
- Calendar shortcuts 171
- Troubleshooting: Calendar 172
- Contacts 174
- Customizing contacts 175
- About categories 176
- Synchronizing contacts 177
- Personal distribution lists 179
- Multiple contact lists 180
- Contact list options 180
- Troubleshooting: Contacts 181
- Set the date and time 183
- Change the clock face 183
- Turn on the alarm 184
- Silence the alarm 184
- Turn on bedside clock mode 185
- Use the stopwatch 185
- Use the timer 185
- Troubleshooting: Clock 186
- Tasks and memos 187
- Hide completed tasks 188
- Show tasks in the calendar 188
- Synchronizing tasks and memos 188
- Typing basics 192
- Typing input methods 193
- Typing options 193
- Spelling checker 194
- Custom dictionary 195
- Word Substitution 196
- Typing shortcuts 197
- Troubleshooting: Typing 198
- Keyboard 199
- Set the trackpad sensitivity 200
- Turn off trackpad sounds 200
- Troubleshooting: Keyboard 200
- Language 201
- Add a display language 202
- Delete a language 202
- Troubleshooting: Language 202
- Screen display 203
- Move an application icon 204
- About themes 205
- Troubleshooting: Display 206
- GPS technology 207
- Get your GPS location 208
- Turn off location aiding 208
- I cannot use GPS technology 209
- Map basics 210
- Pan a map 211
- Zoom in to or out from a map 211
- Clear a map 212
- Map options 213
- Map shortcuts 213
- Troubleshooting: Maps 214
- Delete an application 218
- Troubleshooting: Applications 218
- BlackBerry Device Software 219
- Desktop Software 221
- Manage Connections 222
- Mobile network 224
- Mobile network options 226
- Error messages 227
- Wi-Fi technology 228
- UMA connection settings 231
- Bluetooth technology 235
- Bluetooth technology options 238
- Restrict outgoing calls 239
- Turn off a Bluetooth profile 240
- Power and battery 243
- Memory and media cards 245
- Search for an item 249
- Search for messages 249
- Message search criteria 250
- Search shortcuts 252
- SIM card 253
- About SIM card security 254
- Change the SIM card PIN code 255
- Security 256
- Lock your device 257
- Password Keeper 258
- Encryption 260
- Set encryption strength 261
- About encryption keys 261
- Generate an encryption key 261
- Memory cleaning 262
- Certificates 263
- About certificate enrollment 264
- Certificate properties 265
- Send a certificate 266
- Delete a certificate 266
- Certificate status 267
- Certificate options 268
- PGP keys 270
- View properties for a PGP key 271
- PGP key properties 272
- Send a PGP key 272
- Delete a PGP key 272
- PGP key status 273
- PGP key options 274
- Certificate servers 275
- Add a certificate server 276
- Key store 277
- Smart cards 279
- About smart password entry 280
- Turn off smart password entry 281
- Switch smart password filters 281
- VPN settings 282
- About VPN profiles 283
- Log in to a VPN 283
- About software tokens 283
- Turn on safe mode 285
- Troubleshooting: Security 287
- Run a diagnostic report 288
- Synchronization 290
- Accessibility options 295
- Hearing aid mode 296
- TTY support 297
- Voice dialing 297
- Typing accessibility options 298
- Change your typing style 299
- Calculator 300
- BrickBreaker 301
- BrickBreaker scoring 302
- Play BrickBreaker 302
- Set the paddle speed 303
- Word Mole game 304
- Single-player games 305
- Multiplayer games 306
- Troubleshooting: Word Mole 307
- Glossary 308
- Legal notice 313
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