Blackberry PEARL 8200 - PEARL 8220 SMARTPHONE - SAFETY AND Service Manual download pdf (Page 169)

MicroStrategy Mobile Suite Troubleshooting

Locating the downloaded zip file

Installing the MicroStrategy Mobile Suite requires you to download a zip file

to your computer. If you forget where you downloaded the zip file to, you can

locate it by searching in your computer for the appropriate file name. The

names of the downloaded files are listed in To install the MicroStrategy

Mobile Suite, page 11.

Installing on a certified operating system

Your MicroStrategy Mobile Suite software must be installed on an operating

system that is certified or supported by MicroStrategy. The list of certified

and supported operating systems on which you can install the Mobile Suite

software can be found in the MicroStrategy Readme file. For information on

accessing the Readme file, see Documentation, page 168.

Common installation mistakes related to operating systems include:

• Installing on versions of Microsoft Vista that are not currently certified or

supported by MicroStrategy.

• Installing on older versions of Microsoft Windows that are no longer

supported by MicroStrategy.

Be sure to check the list of certified and supported operating systems that

MicroStrategy provides, to ensure that the operating system of your

computer is listed as either certified or supported.

Installing MicroStrategy on Windows XP

If you are installing MicroStrategy Web and MicroStrategy Mobile Server on

a Windows XP computer, be aware that you cannot deploy both of these

products using the IIS on that computer. This is due to a limitation of IIS. If

you are deploying MicroStrategy on a Windows XP machine, you must do

one of the following:

• Install and deploy MicroStrategy Web and MicroStrategy Mobile Server

on separate computers.

• Use a web server product other than IIS to deploy at least one of these two

MicroStrategy products. For steps to install and configure Tomcat, see

Installing Tomcat if IIS is earlier than 6.0, page 32.

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Blackberry PEARL 8200 - PEARL 8220 SMARTPHONE - SAFETY AND Service Manual Page 169