Blackberry 9000 - Bold User's Guide Page 105
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Media troubleshooting
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I cannot open media files
Try performing the following actions:
• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device
from the computer or turn off mass storage mode.
• If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool
of the BlackBerry® Desktop Manager.
• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that
mass storage mode is turned off on your device.
• If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an
encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the
media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to
None or Security Password.
Related topics
Turn off mass storage mode, 102
Encrypt the files in the device memory and on a media card, 101
My device does not recognize my media card
Try performing the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into
your device, see the printed documentation that came with your device.
• In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass
storage mode. Format the media card. Turn on mass storage mode.
Related topics
Turn off mass storage mode, 102
Format the device memory or a media card, 100
My device is not using the correct ring tone or Home screen background
If you are using a ring tone or Home screen background picture that you encrypted in the device memory or on the media card using your
BlackBerry® device password and you reset your device, unlock your device.
Related topics
Lock the device, 230
User Guide
Media troubleshooting
103
- User Guide 1
- SWD-412896-0511021739-001 2
- Contents 3
- Shortcuts 10
- Attachment shortcuts 11
- Browser shortcuts 12
- Calendar shortcuts 13
- Typing shortcuts 14
- Search shortcuts 14
- Map shortcuts 14
- Phone basics 16
- Bluetooth technology, 185 17
- Emergency calls 18
- Adjust the volume 19
- Voice dialing 21
- Turn off voice prompts 22
- Conference calls 23
- Call logs 24
- Call waiting 25
- Call forwarding 26
- Call blocking 27
- Fixed dialing 28
- Turn on fixed dialing 29
- Smart dialing 30
- TTY support 31
- Multiple phone numbers 31
- Phone options 32
- Phone shortcuts 34
- Phone troubleshooting 34
- I cannot check my voice mail 35
- Messages 37
- Sending messages 38
- Send a PIN message 39
- Send an SMS text message 39
- Send an MMS message 40
- Reply to a message 40
- Forward a message 40
- Resend a message 40
- Stop a message from sending 40
- Managing messages 41
- Email messages 42
- File an email message 43
- Email message filters 44
- Email message options 47
- Hide filed email messages 48
- PIN messages 50
- SMS text messages 51
- Options for SMS text messages 52
- Cell broadcasting 53
- MMS messages 55
- MMS message attachments 56
- MMS message options 57
- Message list options 58
- About multiple message lists 60
- Hide sent messages 60
- Block incoming messages 61
- Message shortcuts 62
- S/MIME-protected messages 63
- Encryption status indicators 66
- About message classifications 67
- PGP protected messages 70
- Add a PGP key from a message 71
- PGP protected message status 72
- PGP protected message options 73
- Message troubleshooting 76
- I cannot file email messages 77
- Attachments 80
- Open a link in an attachment 81
- Documents 82
- Spreadsheets 82
- View the content of a cell 83
- View a list of worksheets 83
- Switch worksheets 83
- Change the size of a column 83
- Media files 84
- Presentations 84
- Attachment troubleshooting 86
- Camera and video camera 87
- Record a video 88
- The flash dims or turns off 90
- Download a ring tone 92
- Play a media file 93
- Shuffle songs 93
- About using a headset 95
- Managing media files 96
- Create an automatic playlist 97
- Repeat a playlist 97
- Rename a playlist 97
- Delete a playlist 97
- Rename a media file 98
- Move a media file 98
- Delete a media file 98
- Viewing pictures 99
- View pictures by name 100
- Pan a picture 100
- Rotate a picture 100
- Managing pictures 101
- Move a picture 102
- About media cards 102
- Turn off media card support 103
- About file encryption 103
- Media shortcuts 104
- Media troubleshooting 105
- Browser basics 107
- Send a web page address 109
- Browser bookmarks 110
- Web feeds 112
- Subscribe to a web feed 113
- View web feed content 113
- Listen to web feed content 113
- Change a web feed 113
- Browser options 114
- Change JavaScript options 115
- Clear a browser cache 116
- Clear the browser history 117
- About browser configurations 117
- Browser security 118
- WTLS options 119
- Add a trusted content server 119
- Browser push 120
- Browser troubleshooting 122
- Date, time, and alarm 123
- Change the clock face 124
- Display a second time zone 124
- Turn on bedside clock mode 124
- Turn on the alarm 125
- Silence the alarm 125
- Use the stopwatch 125
- Set the timer 126
- Personal organizer 127
- Contacts 128
- Customizing contacts 129
- Mailing lists 130
- Multiple contact lists 131
- Contact list options 132
- Calendar 133
- Schedule a meeting 134
- Recurrence fields 134
- Schedule an alarm 135
- Check spelling 135
- Switch days in Day view 135
- Meetings 136
- Calendar options 137
- Related topics 138
- Turn off your device, 224 138
- View tasks in a calendar 139
- Hide free time in Agenda view 139
- Multiple calendars 140
- Calendar troubleshooting 142
- Task basics 142
- Change a task 143
- Change the status of a task 143
- Hide completed tasks 143
- Send a task or memo 143
- Task list options 144
- Memo basics 145
- Memo list options 146
- Categories 147
- Calculator 148
- Notification profiles 149
- Change a notification profile 150
- Delete a notification profile 150
- Silence your device 150
- LED notification 151
- Custom notification 152
- About custom ring tones 154
- Typing basics 155
- Cancel a text selection 156
- Set the cursor speed 156
- Turn on key tones 156
- Typing input methods 157
- Japanese typing input method 158
- Spelling checker 159
- Custom dictionary 161
- AutoText 163
- Typing troubleshooting 165
- Language 166
- Switch typing input methods 167
- Language troubleshooting 169
- Display and keyboard 170
- About organizing applications 171
- Add an application folder 171
- Set owner information 171
- Change the display font 171
- Change an application folder 172
- Move an application icon 172
- Hide an application icon 172
- Delete an application folder 172
- Keyboard options 173
- Set the trackball sensitivity 174
- Turn on standby mode 174
- About themes 174
- Switch themes 174
- Delete a theme 174
- Accessibility options 175
- Display troubleshooting 175
- Search for messages 177
- Search criteria 177
- Manage message search results 178
- View a list of saved searches 179
- Change a saved search 179
- Delete a saved search 179
- Organizer data 180
- Synchronization 182
- Delete multiple messages, 40 183
- Delete all device data 185
- Bluetooth technology 187
- Send a media file 188
- Bluetooth technology options 189
- Restrict outgoing calls 190
- Turn off a Bluetooth profile 191
- Bluetooth profiles 191
- GPS technology 194
- I cannot use GPS technology 195
- Map basics 196
- Track your movement 197
- Show or hide a layer on a map 197
- Navigation 198
- Maps bookmarks 198
- Map options 200
- Geotag pictures that you take 201
- Maps troubleshooting 202
- BlackBerry Messenger 203
- Rename a contact 204
- Delete a contact 204
- Add a group 204
- Conversations 205
- Availability 208
- Applications 210
- Application troubleshooting 213
- Wireless network coverage 214
- Turn off data service 217
- About roaming 217
- Wi-Fi connection settings 218
- About Wi-Fi profiles 219
- Delete a Wi-Fi profile 221
- Change a Wi-Fi profile 222
- Power, battery, and memory 226
- SIM card 229
- Change a SIM card contact 230
- Delete a SIM card contact 230
- About SIM card security 231
- Change the SIM card PIN code 231
- Security 232
- Password keeper 233
- Copy a password 235
- Prevent password copying 235
- Encryption 236
- Protect your device data 237
- About encryption keys 237
- Generate an encryption key 237
- Memory cleaning 238
- Certificates 239
- Certificate properties 240
- Send a certificate 241
- Delete a certificate 241
- Certificate status 242
- Certificate options 243
- PGP keys 245
- View properties for a PGP key 246
- PGP key properties 246
- Send a PGP key 247
- Delete a PGP key 247
- Clear the PGP data cache 247
- PGP key status 248
- PGP key status indicators 248
- Revoke a PGP key 248
- PGP key revocation reasons 249
- PGP key options 249
- PGP key shortcuts 250
- PGP key troubleshooting 250
- Certificate servers 251
- Key stores 252
- Change the key store password 253
- Smart cards 255
- About smart password entry 256
- Turn off smart password entry 256
- Switch smart password filters 257
- Software tokens 258
- VPN settings 259
- About security self-tests 260
- Verify security software 260
- Turn on safe mode 261
- Security troubleshooting 264
- Service books 265
- Diagnostic reports 266
- Wi-Fi diagnostic reports 267
- 10. Click Save 269
- BrickBreaker 270
- BrickBreaker scoring 271
- Play BrickBreaker 271
- Set the paddle speed 271
- Glossary 273
- Legal notice 278
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