Blackberry Q5 User's Guide Page 263
- Page / 267
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your computer (the
original file and the version that you saved to your device). Make sure that you open the version that you last edited before
making additional updates to the file.
View paired computers
Your BlackBerry device can be connected to up to ten computers using BlackBerry Link.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > BlackBerry Link.
Tip: To access your computer files over the mobile network, change the Use Mobile Network switch to On.
To remove a computer from the list, touch and hold a computer. Tap .
Troubleshooting: BlackBerry Link
I can't access files on my computer
To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's
connected to the Internet.
If you don't see your computer as a source in the File Manager app, try the following:
1.
Minimize File Manager and verify that you don't see on the app. If you see this icon, use the File Manager app in
your personal space.
2. On the home screen, swipe down from the top of the screen.
3. Verify that your device is connected to a wireless network.
4.
Tap Settings. Do the following:
• In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the BlackBerry Link section, change the
Use Mobile Network switch to On.
• In the BlackBerry Link section, verify that the BlackBerry Link switch is set to On.
If you still can't see your computer files, try any of the following from your computer:
• Verify that your computer is turned on and not in sleep mode.
• Verify that the files you want to access are in the location that is specified in BlackBerry Link.
• Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different
network and try again.
For more troubleshooting information, see the help in BlackBerry Link on your computer.
User Guide Settings and options
263
- User Guide 1
- Published: 2013-09-18 2
- SWD-20130918124012688 2
- Contents 3
- Get started 6
- BlackBerry Remember 7
- BlackBerry Hub 8
- BlackBerry Keyboard 8
- BBM Video with Screen Share 8
- Camera and Time Shift mode 9
- BlackBerry Browser 10
- Picture editing 10
- Video editing 10
- Voice Control 11
- BlackBerry World 11
- NFC and Smart Tags 11
- BlackBerry Balance 11
- How do I get to the menu? 12
- User Guide Get started 13
- Where are my apps? 15
- Where do I find my files? 16
- How do I search? 16
- What is BlackBerry Link? 16
- Home screen, keys, and icons 17
- Application icons 18
- Setup and activation 21
- Set up your device 23
- Before you switch devices 24
- Power and charging 25
- Restart or reset your device 26
- Using the touch screen 27
- Scroll and move between items 28
- Use a slider 28
- Select items 29
- View the Hub 31
- Show the menus 31
- Personalizing your device 33
- Set an alarm 34
- Bookmark a favorite webpage 34
- How To demo videos 35
- Video: Setting up accounts 37
- Connections 38
- Video: Browser basics 39
- Video: Get Started with BBM 40
- Video: Edit a picture 41
- Video: Media sharing 41
- Device Switch 42
- Update BBM 43
- After you switch devices 45
- Restoring BBM 46
- Tips after switching devices 47
- Change your backlighting 48
- Change your display language 49
- Lock your screen 49
- Turn on rotation lock 50
- Search your device 51
- Filter your search results 51
- Change your search settings 51
- Phone at a glance 53
- Making and receiving calls 53
- User Guide Phone 54
- Start a conference call 55
- Answering calls automatically 56
- Move a call to BBM Video 57
- Set up your voice mail 58
- Phone options 59
- Turn on Priority Calling 60
- Turn on the Reply Now feature 60
- Visual Voice Mail 61
- Forward a voice mail message 62
- Save a voice mail message 62
- BBM Video 63
- BBM Video options 65
- Messages 69
- Shortcuts: BlackBerry Hub 70
- User Guide Messages 71
- Add a personal email account 72
- Change account settings 75
- View filed email 78
- Search for a message 78
- View attachments sent to you 79
- Sort attachments 80
- Reply to or forward an email 81
- Accept spelling suggestions 81
- Managing messages 82
- Flag a message 83
- Save a draft email 83
- Sign or encrypt a message 85
- Tips: BlackBerry Hub 86
- BlackBerry Hub settings 88
- About public warning messages 91
- Passwords and security 94
- Network lock and unlock code 95
- SIM card PINs 95
- Lock or unlock your device 95
- Change your SIM card PIN 98
- Securing your email 100
- Secure email icons 101
- About BlackBerry Balance 102
- Using Parental Controls 103
- Turn on encryption 104
- Managing VPN profiles 105
- About smart cards 105
- Use two-factor authentication 106
- Lock your work space 111
- Delete your work space 111
- BlackBerry Balance 112
- My device is quarantined 114
- BlackBerry ID 115
- BlackBerry 10 device 116
- FAQ: BlackBerry ID 117
- Password Keeper 118
- Generate a random password 120
- Search in Password Keeper 120
- Lock Password Keeper 121
- Duplicate the password record 121
- Shortcuts: Password Keeper 122
- Camera app at a glance 123
- Record a video 124
- Turn on autofocus lock 124
- Using Time Shift mode 125
- Change the capture settings 126
- Change the camera settings 127
- Troubleshooting: Camera 128
- Pictures 129
- Viewing your pictures 130
- Edit a picture 131
- Share a picture 131
- Create an album 132
- Troubleshooting: Pictures 133
- Music app at a glance 134
- Playing your music 135
- Doing more with your music 136
- Make a playlist 136
- Edit or rename a playlist 136
- User Guide Media 137
- Change the volume 138
- Tips: Music 138
- Troubleshooting: Music 140
- Videos app at a glance 140
- Watching your videos 141
- Edit a video 142
- BlackBerry Story Maker 144
- Media sharing 145
- Give your device a nickname 147
- Maps and locations 148
- Show or hide traffic 149
- Mute voice-guided directions 149
- My places 150
- Changing settings for Maps 151
- Location services 152
- User Guide Maps and locations 153
- Compass at a glance 154
- About the compass 154
- Troubleshooting: Compass 155
- Applications and features 156
- Add tags to an entry 157
- Format the text in an entry 157
- Record a voice note 157
- Send something to the 158
- Remember app 158
- Change an entry 158
- Change the color of a folder 158
- Troubleshooting: Remember app 159
- Calendar 160
- The Calendar app at a glance 161
- Shortcuts: Calendar app 161
- View your events 163
- Create an event 163
- Invite people to an event 164
- Add a location to an event 164
- Schedule a recurring event 164
- Hide a calendar 165
- Change or delete an event 165
- Calendar app settings 166
- Troubleshooting: Calendar app 168
- Contacts 169
- Adding contacts 170
- Contact views 171
- Contact someone 172
- Changing contacts 172
- Search for a contact 173
- Filtering contacts 173
- Sort your contacts 174
- Share a contact 174
- Troubleshooting: Contacts 174
- Clock at a glance 175
- Shortcuts: Clock 175
- Change the clock face 176
- Alarm clock 176
- Manage your additional alarms 177
- Change your alarm tone 177
- Set the snooze 177
- Stopwatch 178
- World clock 179
- Turn on bedside mode 179
- Calculator 181
- Browsing the Internet 182
- Shortcuts: Browser 183
- Go to a website 183
- Using Browser tabs 183
- Open a new tab 184
- Switch between tabs 184
- Close a tab 184
- Open a link in a new tab 184
- Share a link or picture 184
- Bookmarks and history 186
- Browsing safely 188
- Troubleshooting: Browser 189
- Smart Tags 190
- Create your own smart tag 191
- Favorite a smart tag 192
- Share a smart tag 192
- Type using voice dictation 195
- Voice Control settings 197
- Shortcuts: Games 198
- Change your Games profile 198
- Add a game 199
- Add a game to your favorites 199
- Recommend a game 200
- Invite a Games friend to BBM 200
- Troubleshooting: Games 200
- Organizing apps 201
- 4. Tap Rename 202
- Documents and files 203
- Access work files 204
- Editing documents 205
- Editing spreadsheets 206
- Editing slideshows 207
- Presenting slideshows 208
- Shortcuts: Documents To Go 209
- File Manager 210
- Managing your files 211
- Transferring files 212
- Copy a file 213
- Save a file to your device 213
- Storage space and media card 214
- Insert a media card 216
- Using a media card 217
- Error messages: Media card 219
- Your media card is read-only 220
- No media card was found 220
- Settings and options 221
- Tips: Choosing a connection 223
- Turn on airplane mode 224
- Mobile network 225
- Connect to a Wi-Fi network 226
- Delete a saved Wi-Fi network 227
- Wi-Fi network settings 228
- Add a VPN profile 229
- Troubleshooting: Wi-Fi 229
- Mobile Hotspot mode 231
- Internet tethering 232
- Bluetooth 233
- Troubleshooting: Bluetooth 236
- What is NFC? 237
- Turn on NFC 237
- Send a file using NFC 237
- Software Updates 238
- Language 239
- Keyboard and typing 240
- Play music 242
- Turn on word predictions 243
- Add a new text shortcut 243
- Clear the learned words list 243
- Typing on the Keyboard 244
- Cut, copy, and paste text 246
- Spell check 246
- Battery and power 247
- Battery and charging icons 248
- Charge your device 249
- LED and battery notifications 250
- Battery safety 251
- Accessibility 253
- Change your font size 255
- Turn on Hearing Aid mode 255
- Turn on TTY support 255
- Adjust the verbosity 256
- Phone app, and BlackBerry Hub 260
- Turn on Closed Captions 261
- Edit or delete a file 262
- Copy a file to your device 262
- View paired computers 263
- Legal notice 265
- User Guide Legal notice 266
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