Blackberry Q5 User's Guide Page 28
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Troubleshooting: Device Switch
I can't switch my SIM card to my new
BlackBerry 10 device
The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service
provider.
How do I reset my lost or forgotten
BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
Some of the data from my previous device
isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch.
User Guide Device Switch
28
- User Guide 1
- Published: 2013-06-19 2
- SWD-20130619095855361 2
- Contents 3
- User Guide Welcome 8
- BlackBerry 10: new apps and 9
- BlackBerry Balance 12
- Getting started 13
- Application icons 14
- User Guide Getting started 15
- Notification icons 16
- Scroll and move between items 17
- Use a slider 17
- Select items 18
- About BlackBerry ID 21
- Set up a new BlackBerry ID 21
- Device Switch 23
- Update BBM 24
- BlackBerry Protect 25
- After you switch devices 26
- Keeper app 27
- Tips after switching devices 27
- User Guide Device Switch 28
- What makes my BlackBerry 10 30
- BlackBerry devices? 30
- Where are my messages? 32
- Where are my apps? 33
- Where do I find my files? 34
- How do I search? 34
- What is BlackBerry Link? 35
- BlackBerry Keyboard 36
- Type a symbol or number 37
- Type an uppercase character 37
- Cut, copy, and paste text 37
- Select a suggested word 38
- Home screen shortcuts 39
- Update your Facebook status 40
- Post a tweet 40
- Post a LinkedIn update 40
- Shortcuts: BlackBerry Hub 41
- Shortcuts: Contacts 41
- Shortcuts: Calendar 42
- Shortcuts: Browser 42
- Shortcuts: Typing 43
- Shortcuts: Games 44
- Shortcuts: Remember app 44
- Shortcuts: Documents To Go 44
- Word To Go shortcuts 45
- Sheet To Go shortcuts 45
- Slideshow To Go shortcuts 45
- Connections 47
- User Guide Connections 48
- Tips: Choosing a connection 49
- Network connections 49
- Connections between devices 49
- Turn on airplane mode 50
- Connect to a Wi-Fi network 50
- Turn on Bluetooth technology 52
- What is NFC? 53
- Turn on NFC 53
- Send a file using NFC 54
- About the BlackBerry Hub 55
- BlackBerry Hub icons 57
- Text message icons 57
- Hub from anywhere 58
- Search for a message 59
- Reply to or forward an email 59
- BlackBerry Hub 61
- See the world through BBM 63
- Add a BBM contact 64
- Start a BBM chat 64
- Peek at your chats 65
- Send a file or ping someone 65
- Invite others to a chat 66
- Join a BBM group 66
- Start a BBM Video chat 66
- Time travel with your camera 68
- Take a picture 69
- Record a video 69
- Enhance your experience with 72
- BlackBerry World 72
- Change your payment options 73
- Deleting apps 74
- Reinstall an app or game 75
- Keep current with Calendar 76
- Create an event 77
- Invite people to an event 78
- Change or delete an event 78
- Remember 79
- Add tags to an entry 80
- Record a voice note 80
- Legal notice 81
- User Guide Legal notice 82
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