Blackberry 8320 User Manual Page 280
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the
wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run
and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the
problem.
Run a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Press the Menu key.
5. Click Run.
View a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click View Report.
Submit a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click Email Report or PIN Report.
Delete a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
278
- User Guide 1
- Contents 3
- BlackBerry basics 13
- Create a link for a PIN 14
- Collapse a folder 14
- BlackBerry basics shortcuts 14
- Shortcuts 15
- Message shortcuts 16
- Phone basics 21
- Emergency calls 23
- Voice dialing 24
- Turn off voice prompts 25
- Voice mail 26
- Speed dial 26
- Conference calls 27
- Call logs 29
- Call waiting 30
- Call forwarding 31
- Call blocking 33
- Fixed dialing 34
- Smart dialing 35
- TTY support 36
- Multiple phone numbers 37
- Phone options 37
- Phone shortcuts 39
- Phone troubleshooting 40
- I cannot check my voice mail 41
- I cannot join a call 41
- Take a picture 47
- Camera options 48
- Camera shortcuts 49
- Email messages 51
- Email message folders 54
- Sent messages 54
- Stop a message from sending 55
- Hide sent messages 55
- Email message filters 56
- Email message filter options 57
- Email message forwarding 59
- Message options 60
- Add a signature 61
- Set an out-of-office reply 61
- Message list options 62
- About multiple message lists 63
- PIN messages 69
- Save a draft of a message 70
- Blind carbon copy a contact 70
- Attach a contact to a message 70
- Block incoming messages 74
- SMS text messages 79
- Cell broadcasting 82
- MMS messages 91
- Record and send a voice note 92
- MMS message attachments 94
- Block MMS messages 98
- Message troubleshooting 100
- Typing basics 103
- Typing input methods 105
- Switch typing input methods 106
- Set the typing input language 106
- Spelling checker 107
- Word list 108
- AutoText 110
- Typing shortcuts 111
- Typing troubleshooting 112
- About search 113
- Search for messages 113
- Search criteria 113
- View a list of saved searches 114
- Change a saved search 114
- Delete a saved search 114
- Search shortcuts 115
- Attachments 117
- Document attachments 118
- Spreadsheet attachments 119
- Media attachments 120
- Presentation attachments 120
- Attachment shortcuts 122
- Attachment troubleshooting 122
- Synchronization 123
- Delete all device data 125
- Browser basics 129
- Web page requests 133
- Bookmarks 134
- Forward a bookmark 135
- Delete a bookmark 135
- Add a bookmark folder 135
- File a bookmark 135
- Expand a folder 135
- Web feeds 136
- View web feed content 137
- Listen to web feed content 137
- Change a web feed 137
- Browser options 138
- Set the default browser view 139
- Set the home page 139
- Browser security 141
- WTLS options 142
- Add a trusted content server 142
- Browser push 143
- Browser shortcuts 144
- Browser troubleshooting 145
- Applications 147
- Application troubleshooting 148
- Media file management 149
- Forward a media file 150
- Songs, ring tones, and videos 151
- Download a ring tone 153
- Adjust the volume 153
- Use a headset 153
- Pictures 154
- Move a picture 155
- View pictures as a slide show 156
- View pictures in a list 156
- Media card options 157
- Format a media card 158
- Media shortcuts 159
- Media troubleshooting 159
- Map basics 161
- Navigation 162
- Map options 162
- Map shortcuts 164
- Maps troubleshooting 164
- GPS technology 165
- Contacts 167
- Delete a contact 168
- About pauses and waits 168
- About custom ring tones 168
- Mailing lists 169
- Caller ID 170
- Categories 171
- Address lookup 172
- SIM card phone book 173
- Change a SIM card contact 174
- Delete a SIM card contact 174
- Contact list options 175
- Contact troubleshooting 176
- Calendar 177
- Schedule a meeting 178
- Recurrence fields 178
- Check spelling 178
- Meetings 179
- Contact a meeting participant 180
- Calendar options 181
- View tasks in the calendar 182
- Set the first day of the week 182
- Hide free time in Agenda view 182
- Calendar shortcuts 183
- Calendar troubleshooting 183
- Task basics 185
- Change the status of a task 186
- Hide completed tasks 186
- Forward a task or memo 186
- Delete a task 186
- Task list options 188
- Memo basics 191
- Memo list options 193
- 2. Click Options 194
- About the alarm 195
- Turn on the alarm 195
- Silence the alarm 195
- Calculator 197
- Bluetooth technology 199
- Bluetooth technology options 200
- Restrict outgoing calls 201
- Date and time 205
- Notification profiles 207
- Delete a notification profile 208
- LED notification 209
- Custom notification 210
- BlackBerry Messenger 215
- Rename a contact 216
- Add a group 216
- Conversations 217
- Availability 219
- Display and keyboard 221
- Set the display font 222
- About organizing applications 222
- Add an application folder 222
- Move an application icon 222
- Keyboard options 223
- Set the trackball sensitivity 224
- Turn on standby mode 224
- About themes 224
- Switch themes 224
- Display troubleshooting 225
- Language 227
- Language troubleshooting 228
- Wireless network coverage 229
- Turn off data service 232
- About roaming 232
- Wi-Fi connection settings 233
- Delete a Wi-Fi profile 235
- Change a Wi-Fi profile 236
- UMA connection settings 238
- Power and battery 241
- SIM card 243
- About SIM card security 245
- Change the SIM card PIN code 245
- 7. Click the trackball 246
- 8. Press the Menu key 246
- 9. Click Save 246
- Security 247
- Encryption 248
- Password keeper 249
- Generate a random password 250
- Advanced security 252
- Smart cards 253
- VPN settings 254
- Software tokens 255
- Security troubleshooting 256
- BrickBreaker 261
- BrickBreaker scoring 262
- Play BrickBreaker 262
- Set the paddle speed 262
- 2. Click Send High Score 263
- 2. Click High Scores 263
- Service books 265
- Troubleshooting 267
- Voice dialing troubleshooting 268
- Camera troubleshooting 269
- I am not receiving messages 270
- I cannot file email messages 270
- Date and time troubleshooting 277
- Diagnostic reports 280
- Abbreviation list 283
- Legal notice 287
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