Blackberry CURVE 8350I User Manual Page 205
- Page / 318
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting: Synchronization
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the Messages icon. Press the Menu key. Click Reconcile Now.
Related topics
Reconcile email messages over the wireless network, 199
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Manager.
Email messages are not being deleted over the wireless network
Try the following actions:
• If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email
reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Related topics
Delete email messages over the wireless network, 199
Organizer data is not synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and
MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize
calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Synchronize organizer data over the wireless network, 200
User Guide
Synchronization
203
- User Guide 1
- Contents 3
- Welcome to BlackBerry! 11
- Find more information 12
- Start using your device 12
- Navigation and typing 13
- BlackBerry basics 13
- Change your ring tone 14
- Send an email message 14
- Send an SMS text message 14
- Add a contact 15
- Schedule an appointment 15
- Record a video 15
- Troubleshooting: Basics 16
- I am not receiving messages 17
- I cannot save media files 18
- The battery is not charging 18
- Shortcuts 19
- Message shortcuts 20
- File and attachment shortcuts 21
- Troubleshooting: Shortcuts 24
- Phone basics 25
- Mute a call 26
- Place a call on hold 26
- Turn on the speakerphone 26
- Dial an extension 27
- Dial using numbers or letters 27
- Emergency calls 28
- Voice mail 29
- Speed dial 30
- Conference calls 31
- Call logs 32
- Add notes to a call log 33
- Change call log notes 33
- Send a call log 33
- Delete call logs 33
- Call forwarding 34
- Smart dialing 36
- Multiple phone numbers 37
- Phone options 37
- Phone shortcuts 39
- Troubleshooting: Phone 40
- I cannot check my voice mail 41
- Voice commands 42
- Improve voice recognition 44
- Messages 45
- Sending messages 46
- Send a PIN message 47
- Send an MMS message 47
- Reply to a message 48
- Forward a message 48
- Resend a message 48
- Stop a message from sending 48
- Managing messages 49
- Email messages 50
- File an email message 51
- Email message filters 53
- Email message folders 55
- Email message flags 56
- Email message options 57
- Hide filed email messages 59
- PIN messages 60
- SMS text messages 61
- Options for SMS text messages 62
- Cell broadcasting 64
- MMS messages 65
- MMS message attachments 67
- MMS message options 68
- Message list options 69
- About multiple message lists 70
- Hide sent messages 71
- Block incoming messages 72
- S/MIME-protected messages 73
- Encryption status indicators 76
- About message classifications 77
- PGP protected messages 80
- Attach a PGP key to a message 81
- Add a PGP key from a message 81
- PGP protected message status 82
- PGP protected message options 83
- Troubleshooting: Messages 87
- I cannot file email messages 88
- Files and attachments 91
- Send a file as an attachment 93
- View properties for a file 94
- Rename a file 94
- Delete a file 94
- Move a file 94
- Documents 95
- Spreadsheets 95
- View the content of a cell 96
- View a list of worksheets 96
- Switch worksheets 96
- Change the size of a column 96
- Media files 97
- Presentations 97
- Troubleshooting: Attachments 99
- Audio and video files 100
- Pause a media file 101
- Repeat songs 101
- Shuffle songs 101
- Adjust the volume 102
- About using a headset 103
- Playlists 103
- Delete a song from a playlist 104
- Add a song to a playlist 104
- Create an automatic playlist 105
- Rename a playlist 105
- Delete a playlist 105
- Video camera 106
- Take a picture 107
- Set picture quality 108
- Pictures 109
- Rotate a picture 110
- View pictures as a slide show 110
- Managing media files 111
- Move a media file 112
- Delete a media file or folder 112
- Memory and media cards 113
- Supported media cards 114
- Turn off media card support 114
- About compression 115
- About file encryption 115
- Turn on encryption 116
- Send a media file 120
- Media shortcuts 121
- Troubleshooting: Media 122
- The flash dims or turns off 123
- Browser basics 125
- Browser bookmarks 128
- Add a bookmark for a web page 129
- Web feeds 131
- Browser options 132
- Change JavaScript options 133
- Clear a browser cache 135
- Clear the browser history 135
- About browser configurations 135
- Browser security 136
- About WTLS 137
- Manage browser security 137
- TLS options 137
- WTLS options 138
- Add a trusted content server 138
- Browser push 139
- Browser shortcuts 140
- Troubleshooting: Browser 141
- Date, time, and alarm 142
- Change the clock face 143
- Display a second time zone 143
- Turn on bedside clock mode 143
- Turn on the alarm 144
- Silence the alarm 144
- Use the stopwatch 145
- Set the timer 145
- Personal organizer 147
- Customizing contacts 149
- Mailing lists 150
- Create a mailing list 151
- Change a mailing list 151
- View a mailing list 151
- Delete a mailing list 151
- Multiple contact lists 152
- Contact list options 152
- Troubleshooting: Contacts 153
- Calendar 154
- Schedule a meeting 155
- Recurrence fields 155
- Schedule an alarm 155
- Meetings 156
- Forward a meeting invitation 158
- Delegate a meeting invitation 158
- Conference call meetings 159
- Calendar options 160
- View tasks in a calendar 161
- Hide free time in Agenda view 162
- Multiple calendars 163
- Calendar shortcuts 164
- Troubleshooting: Calendar 165
- Task basics 166
- Task list options 167
- Memo basics 169
- About categories 170
- Memo list options 170
- Delete a category 171
- Calculator 172
- Switch sound profiles 173
- Change a sound profile 174
- Silence your device 174
- Create a custom sound profile 174
- Delete a sound profile 174
- Download a ring tone 175
- Turn on event sounds 175
- LED notification 176
- Typing basics 178
- Typing input methods 179
- Typing options 179
- Spelling checker 180
- Check spelling 181
- Custom dictionary 183
- AutoText 184
- Change an AutoText entry 185
- Delete an AutoText entry 185
- Undo an AutoText change 185
- Typing shortcuts 186
- Troubleshooting: Typing 186
- Language 187
- Troubleshooting: Language 189
- Display and keyboard 190
- Set owner information 191
- Change the display font 191
- About organizing applications 191
- Add an application folder 192
- Change an application folder 192
- Move an application icon 192
- Hide an application icon 192
- Delete an application folder 192
- Keyboard 193
- Set the cursor speed 194
- Set the trackball sensitivity 194
- About themes 194
- Switch themes 194
- Troubleshooting: Display 195
- Search for messages 196
- Search criteria 196
- Manage message search results 197
- View a list of saved searches 198
- Change a saved search 198
- Delete a saved search 198
- Organizer data 199
- Search shortcuts 200
- Synchronization 201
- Bluetooth technology 207
- Bluetooth technology options 210
- Restrict outgoing calls 211
- Turn off a Bluetooth profile 212
- GPS technology 215
- I cannot use GPS technology 216
- Map basics 217
- Track your movement 218
- Navigation 219
- Maps bookmarks 220
- Map options 221
- Map shortcuts 223
- Troubleshooting: Maps 223
- Feature availability, 9 224
- Applications 225
- About adding applications 226
- Add an application 227
- Check for application updates 228
- Troubleshooting: Applications 229
- BlackBerry Device Software 230
- Software 233
- Wireless network coverage 234
- Wi-Fi technology 240
- About Wi-Fi profiles 242
- Delete a Wi-Fi profile 242
- Change a Wi-Fi profile 243
- UMA connection settings 246
- Power, battery, and memory 248
- SIM card 251
- Change a SIM card contact 252
- Delete a SIM card contact 252
- About SIM card security 253
- Change the SIM card PIN code 253
- Security 254
- Lock the keyboard 255
- Password keeper 256
- Encryption 258
- Set encryption strength 260
- About encryption keys 260
- Generate an encryption key 260
- Memory cleaning 261
- Certificates 262
- Certificate properties 264
- Send a certificate 265
- Delete a certificate 265
- Certificate status 266
- Revoke a certificate 267
- Certificate options 268
- PGP keys 270
- View properties for a PGP key 272
- PGP key properties 272
- Send a PGP key 272
- PGP key status 273
- Revoke a PGP key 274
- PGP key revocation reasons 274
- PGP key options 275
- Certificate servers 276
- Key stores 278
- Change the key store password 279
- Smart cards 281
- About smart password entry 283
- Turn off smart password entry 283
- Switch smart password filters 283
- Software tokens 285
- VPN settings 286
- About security self-tests 287
- Verify security software 287
- Turn on safe mode 288
- Troubleshooting: Security 291
- Service books 293
- Diagnostic reports 294
- Delete a diagnostic report 295
- Wi-Fi diagnostic reports 296
- Accessibility options 298
- TTY support 300
- Hearing aid mode 300
- Voice dialing 301
- BrickBreaker 302
- BrickBreaker scoring 303
- Play BrickBreaker 303
- Set the paddle speed 303
- Word Mole game 305
- Single-player games 306
- Multiplayer games 307
- Troubleshooting: Word Mole 308
- Glossary 310
- Legal notice 315
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