Blackberry Z10 User's Guide Page 1

BlackBerry Z10 SmartphoneUser Guide

How do I change my settings and options?Do any of the following:• To change the settings in an app, swipe down from the top of the screen. Tap .•

• Slide your fingers together or apart to zoom in or out manually.Pan a picture1. Zoom in to a picture.2. Drag your finger around the screen.Doing mor

Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space.Organizing yo

• GIF• PNG• TIF• WBMPFor information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and click Smart

Music app at a glancePlaying your musicView your musicIn the Music app, do any of the following:• To see the music that you recently listened to, tap

Play, pause, or skip a song1. In the Music app, tap a song or album to listen to.2.Tap > .3.Tap , , or .Shuffle your musicTap to shuffle yo

• To add the song to a playlist, tap > .• To add the album to a playlist, touch and hold the album name. Tap .Edit or rename a playlist1.In t

Save your music on the Now Playing screen as a playlistWhen a song or album is playing, tap .• To save the music as a new playlist, tap .• To add

Videos app at a glanceWatch your videosIn the Videos app, do any of the following:• To see the videos that you downloaded or uploaded to your BlackBe

Change the video display sizeYou can change the display size of the video that you're watching on your screen.1. To show the video controls, tap

Creating and editing storiesCreate a story using BlackBerry Story Maker1. Tap Create New Story.2.Tap or .3. Tap the pictures and videos that you wa

Where is my email or other messages?All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be f

Change your BlackBerry Story Maker settings1. In BlackBerry Story Maker, swipe down from the top of the screen.2.Tap .• To change the resolution that

4. Select a device to play or view the media file on.To play or view other media files while still connected to the DLNA Certified device, tap and s

• Set the Public profile switch to On or Off.Invite a friend to the Games appYou can add friends to the Games app to view the games they're playi

1. Tap a game.2.Tap . 3. Tap on a friend.Invite a Games friend to BBMIf you have a friend in the Games app who's not in your BBM contact list, y

SettingsCustomize your device settingsYour BlackBerry device is designed to provide you with extensive customization and control. You can take it out

Item Description• Depending on your wireless service plan and device model, set up connections to the mobile network, Wi-Fi network, Bluetooth enabled

Item DescriptionBlackBerry LinkSet up remote access to a computer for sharing documents and synchronizing media.BlackBerry ID• View your current Black

Item DescriptionStorage and Accessidentification, file sharing, Wi-Fi sharing, and password protection for sharing files.Location Services• Choose whe

You can also update your device software using BlackBerry Link. For more information, see the Help documentation for BlackBerry Link.Turn on automatic

Restart or reset your deviceIf your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device mig

Where are the phone keys and my notification profiles?• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only

Keeping your battery chargedYour BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the fo

There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerry for your device mode

Close or delete apps from the Device Monitor screenIf you notice that an open app is using a lot of battery power, device memory, or CPU resources, yo

How can I extend battery life?Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some co

2.Tap Settings > Network Connections. Update your softwareYou can often gain a boost in power savings by using the latest version of the BlackBer

BlackBerry and environmental sustainabilityBlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about th

Give your device a nicknameYou can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share m

There is an error with your micro SIM card. For information on what the error is, on the home screen, swipe down from the top of the screen. Tap Set

Connections between devicesUSBYou can use a USB cable to create a two-way connection between your BlackBerry device and your computer. When you connec

VPN connectionsYou can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi connection. While y

Where are my apps?Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerr

1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Networks and Connections > VPN.3.Tap .4. In the drop-down list,

Troubleshooting: Mobile networkI can't connect to the mobile networkTry the following solutions:• Check that airplane mode is off. If airplane mo

Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, on the home screen, swipe down from th

1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Networks and Connections > Wi-Fi.3. Check that the Wi-Fi switch i

Set whether the network uses the IPv6 protocol.Use ProxySet this switch to ON if you want to connect to a proxy server. When you select this setting,

• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If

Sharing your Internet connection using Mobile Hotspot modeThis feature lets you connect your devices to the Internet anywhere that your BlackBerry dev

2.Tap Settings > Networks and Connections > Mobile Hotspot.3. Tap the name of the device that you want to disconnect from your mobile hotspot.

2.Tap Settings > Networks and Connections > Internet Tethering.3. If you've never used Internet tethering before, complete the instruction

1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Networks and Connections > Bluetooth.3. Make sure that Bluetooth

Insert the cursor1. Tap a word or text field to show the cursor.2. Do any of the following:• To move the cursor to another spot, drag the circle.• To

Delete a saved Bluetooth enabled deviceIf you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones y

Let your car kit use your device's network credentialsIn order to use some car kits, you need to turn on rSAP Mode to allow your car kit to use y

Profile DescriptionGeneric Object Exchange Profile (GOEP) This profile allows you to share files between your BlackBerry device and a Bluetooth enable

Troubleshooting: BluetoothI can't pair with a Bluetooth enabled device• Check that your BlackBerry device is compatible with the Bluetooth enable

Depending on the applications you have installed on your device and the NFC compatibility of other devices, there can be many interesting ways to use

Find your NFC settingsThe NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and you

Home screen shortcutsYou can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands in t

2. Type email and the name of the contact that you want to send your email to. For example, you can type email Tanya McPherson.3. Beneath Actions, tap

Add a note to BlackBerry Remember1.On the home screen, tap . 2. Type note and the contents of your note. For example, you can type note pick up milk

Turn on word predictions1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Language and Input > Prediction and Corr

Where can I find my device info and passwords?Where can I find my PIN?In BBM, tap your profile picture. On your profile page, your PIN appears under y

Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to tap on the screen,

Typing on the KeyboardType an accented character1. On the BlackBerry Keyboard, touch and hold the letter that you want to add the accent to.2. When ac

Cut, copy, and paste text1. To highlight text, touch and hold the text. To change your selection, move the cursor indicators.2. Do one of the followin

Spell checkTurn on spell check1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Language and Input > Spell Check.

Change your device's regional settings1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Language and Input.3. In

Change your typing language1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Language and Input. 3. Tap Input Languag

Tip: After you swipe down from the top of the screen, if you see in the quick settings, you can tap to display the slider without going into the D

Customize your accessibility settingsYou can customize your BlackBerry device to help suit your needs. For example, you can magnify the screen, use yo

• To increase the magnification, zoom in by sliding your fingers apart.• To decrease the magnification, zoom out by sliding your fingers together.If y

Turn on Hearing Aid modeThis feature might not be supported depending on your BlackBerry device model.Hearing Aid mode is designed to improve the comp

Home screen at a glance Application iconsIcon DescriptionBlackBerry HubAccess all of the messages and notifications that you receive from your differ

based information. The BlackBerry Screen Reader also provides navigation cues by reading screen layout information, such as menu titles, page numbers,

Turn on or turn off Keyboard EchoMake sure you're saying what you think you are saying. The Keyboard Echo feature reads information back to you w

1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Accessibility.3. Tap Screen Reader.4. Move the Volume, Speed, and P

Task GestureGo to the top or bottom of a display area Swipe up with two fingers and hold to go to the top; swipe down and hold with two fingers to scr

Task GestureAccess Quick Tasks mode Swipe down and to the right with one fingerSelect an item Tap with one finger. After the selection is made, the de

Gestures for the Home screenTask GestureSwitch between the work and personal workspaces Swipe down from the top of the screen using three fingers. Tap

Gestures for the BlackBerry HubTask GestureDelete a notification or message Swipe left with three fingers.Expand an email folder Triple tap with one f

2. If necessary, enter your device password.Your device and media card appear as drives on your computer.3. Go to the files or folders that you want

12. Drag and drop the files or folders.Turn on USB mass storage1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Stor

3. Tap Erase Media Card.To use the media card again, you must format it.Turn on encryption1. On the home screen, swipe down from the top of the screen

Icon DescriptionBrowserView webpages more easily using the reader mode, and share webpages quickly with your contacts.CalendarView all your events in

• Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin to blink. On the icon fo

Troubleshooting: Storage spaceMy device isn't recognized when I connect it to my computerIf your computer doesn't automatically detect your

Tip: Check your computer settings or connect your computer to a power source to prevent your computer from entering sleep mode or turning off.Edit or

Troubleshooting: BlackBerry LinkI can't access files on my computerTo access your computer files using your BlackBerry device, BlackBerry Link mu

Applications and featuresOrganizing your appsTo keep all of your apps organized, you can move apps around on the home screen, create folders for your

Move an app out of a folder1. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink.2. Drag the app icon to

Reinstall an app or game1.On the BlackBerry World home screen, tap > My World > My Apps & Games.2. Tap Available.• To reinstall one app o

The Calendar app at a glanceSubscribe to a public calendar on your deviceMake sure you have the address for the public calendar in iCalShare (ICS) for

• To view events for a single day, tap .• To view events for a week, tap . Try using the pinch gesture to zoom in and see a more detailed view.•

Tip: Some accounts might let you view the participants' availability. After you add all the participants to the event, tap the event time near th

Icon DescriptionTwitterFollow the stories, ideas, and opinions that interest you by sending and receiving short messages known as tweets.LinkedInBuild

Hide a calendarYou can temporarily hide calendars from the main view in your Calendar app.1. In the Calendar app, swipe down from the top of the scree

1. In the Calendar app, swipe down from the top of the screen.2.Tap > Mobile Conferencing > . 3. Enter the conference call bridge information

Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.

Customizing Calendar app settingsYou can customize your calendar settings to help you manage your schedule as productively as possible.Change your def

Change how your calendar is displayed1. In the Calendar app, swipe down from the top of the screen.2.Tap Settings > General.• To change the view

To remove duplicate calendar entries by deleting your local device data, do the following:1. On the home screen, swipe down from the top of the screen

Contacts app at a glanceAdding contacts to the Contacts appThere are a variety of ways that you can add contacts to the Contacts app.Add a contact to

Copy contacts to and from your micro SIM cardYour micro SIM card can store contact names and phone numbers. Copying contacts to and from your micro SI

Contact viewsWhen you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact&

Delete a contact1. Touch and hold a contact.2.Tap .Copy a contact to another account or storage locationIf you have multiple accounts on your BlackBe

Icon DescriptionView PDF files on your device and share them with others over email, BBM, and more.PhonePlace conference calls, check voicemail, or mo

Remove a contact from a contact group1. In the Contacts app, tap a contact group.2.Tap .3.Beside the contact's name, tap .4. Tap Save.Rename a

5. Tap Back.6. Tap Save.Search for a contactLike other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly fin

3. In the Sort Contacts by drop-down list, tap a sort option.Share a contactYou can share a contact's details with others in .vcf format. This is

CAUTION: Clearing your local data will permanently delete any contact entries that you saved just locally to your device.ClockThe Clock app is made up

4. Slide the dial around the clock face to your desired time.5. To save the alarm time, tap anywhere on the screen.Tip: The dial allows you to set the

3. Tap Alarm Tone.4. Select one of the alarm tone options.Tip: To use music you have added or downloaded to your BlackBerry device, tap .Set an alarm

TimerSet the timer1.Tap .2. Touch and hold the dial outside of the clock face.3. Slide the dial around the clock face to your desired time.4. Tap Sta

Delete a city from the world clock screen1.Tap .2. Touch and hold a city.3.Beside a city, tap .Turn on bedside modeWhen bedside mode is on, you are

Change your bedside mode settingsBy default, all of your notifications are set to silent in bedside mode, and your wireless connections stay turned on

BlackBerry WorldFind and download your favorite apps, games, music, and videos with BlackBerry World! You can browse featured and top downloaded items

Published: 2014-05-07SWD-20140507102407767

Icon DescriptionVoice mail messageNotification messages from apps and services such as BlackBerry WorldMenu iconsTip: If you aren't sure what a m

Browse categoriesThe BlackBerry World storefront is divided into four sections: games, apps, music, and videos. Within each section is a list of categ

Download and buy apps, games, music, and videosApps, games, and music that you buy can be deleted and downloaded again as many times as you want to on

Redeem a promo code1. In BlackBerry World, swipe down from the top of the screen.2.Tap .3. Enter the promo code.4. Complete the instructions on the s

Android appsYou can now get apps and games designed for Android smartphones and install them on your BlackBerry device!Downloading and installing Andr

Maps and GPSKeep moving in the right direction with BlackBerry Maps, GPS, and the Compass app. You can search for points of interest, get turn-by-tur

Start turn-by-turn directionsVerify that location services are turned on and that your BlackBerry device has established a GPS connection.1. In the Ma

Mute voice-guided directionsBy default, voice-guided directions are turned on.1.If you are in the map view or the detail list view, to return to the s

Change the details for a place1. In your search results or in a list, tap a place.2.Tap > .3. Change any fields that require updating.4. Tap Sav

Changing settings for MapsSwitch between kilometers or milesBlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric

2.Tap Settings > Location Services.3. Tap the Location Services switch.Change location permissions for appsYou can review and remove any GPS loca

Remove the battery doorTip: The battery door is flexible and may bend when you remove it.To remove the battery door, pull up the bottom of the battery

Compass at a glanceAbout the compassThe digital compass on your BlackBerry device works like a regular compass, but also includes additional features.

Troubleshooting: CompassI'm not getting an accurate reading from the compassTry the following actions:• If the compass doesn't point north,

Browser at a glanceGo to a website1. Type a web address or search term into the address bar at the bottom of the Browser.2. Tap Go.Change the current

Open, switch between, or close tabsIn the BlackBerry Browser, tap .• To open a tab, tap .• To switch between tabs, tap a tab.• To close a tab, on

On a webpage, tap > .Change text size in reader modeDo one of the following:• To increase the text size, tap .• To decrease the text size, ta

Changing your Browser settingsCustomize the Browser start screenYou can change what you see when your first open the BlackBerry Browser. You can set a

Organizing your bookmarksIt's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking

Delete your browsing history1.In the Browser, tap .2.Tap . • To delete all of your browsing history, tap .• To delete a specific webpage from you

Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history.Private BrowsingKeep your

The Smart Tags application explainedThe Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include text, webs

Insert a media cardTip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart

Delete a smart tag from your device1. In the Smart Tags app, highlight one or more tags that you want to delete.2.Tap .Create your own smart tagThe

Use to create a smart tag that, when opened, searches for directions in the Maps application.PhoneUse to create a smart tag that, when opened, calls a

• To copy the smart tag to a writeable NFC tag, tap . Tap your device against the NFC tag.Tip: NFC tags are often sold as stickers. If you copy your

3.To see all of the results for a particular category, in the lower-right corner of the category, tap .Tip: You can search your device by speaking i

File ManagerYou can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access files that are sav

Tip: To change a file type, touch and hold a file. Tap > .Add a folderWhen you open File Manager, a list of pre-defined folders appears. To add

Transferring filesShare files1. Touch and hold a file.2.Tap .3. Choose a destination.Tip: To share multiple files, tap > . Tap the files you wa

Save a file to your deviceWhen you pin a file it is saved to your BlackBerry device, so you can view the file even when you're not connected to a

Working with zip filesZip files and foldersZip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or f

Calculator at a glanceView your previous calculationsTo view your previous calculations, slide your finger down in the answer field.To clear all of yo

Insert or remove the batteryBefore you start using your BlackBerry device, you should charge the battery. The battery in the box that your device c

Convert a unit of measurementYou can use the calculator on your BlackBerry device to convert one unit of measurement to another. The calculator includ

Test your device using the BlackBerry Virtual Expert app1. In the BlackBerry Virtual Expert app, do one of the following:• To test a type of functiona

Productivity and workSwitch between your personal space and work spaceWhen BlackBerry Balance technology is set up on your BlackBerry device, you can

you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to reveal the details ab

2.Tap Settings > BlackBerry Balance > Delete.Does my device have BlackBerry Balance?BlackBerry Balance is available only to BlackBerry devices

Description AppsDepending on the rules set by your administrator, you might have access to work contacts in the Phone, BBM, and text messaging apps.•

Can I use personal apps on my work's network?If your administrator turns on BlackBerry Balance technology, you or your administrator can only all

If your device is quarantined, you are notified by your administrator that your device can't access your work space until you resolve the issue.

5. Tap Save.Add an entry to the Remember appWhen you add an entry to BlackBerry Remember, you can choose between a note or task. Tasks include a compl

Hide synchronized folders in the Remember appWhen you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks a

Set up your device using the Setup appThe first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection,

3. Tap Save.Move an entry to a different folderIf you have BlackBerry Balance set up on your device, entries associated with a work account can't

View Remember entries that have the same tagIf you added tags to your BlackBerry Remember entries, you can filter entries by tag.In the Remember app,

Troubleshooting: Remember appI can't add due dates, tags, voice notes, or attachments to an entryIf your entry is in a folder that's synced

BlackBerry World for WorkIn the BlackBerry World for Work storefront, you can find apps that your company recommends and apps and games that your comp

you're traveling to find local points of interest, calculate currency exchange rates, and monitor the weather in the city you've traveled to

Security and backupPasswords and lockingThere are several types of locks, PINs, and passwords that you can use to help to protect your BlackBerry devi

Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work

To unlock the screen, swipe up from the bottom of the screen.Lock your device with a passwordLooking for a simple way to help protect your BlackBerry

1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Security and Privacy > Device Password. 3. Set the Picture Passw

How do I reset my device password if I forget it?Your BlackBerry device password can't be recovered or changed if you don't enter your curre

• Transfer data from a device running BlackBerry 7 or 7.1• Customize and personalize your device settings• Watch tutorials or open the Help app to lea

BlackBerry ProtectBlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data if yo

Find more information about BlackBerry ProtectFor more information on BlackBerry Protect, see the BlackBerry Protect User Guide.Password KeeperPasswor

Manage passwords in Password KeeperYou can add, change, or delete password records in Password Keeper.To manage your records perform any of the follow

1.In the Password Keeper application, swipe down from the top of the screen. Tap .2. Clear the Allow Clipboard Copy checkbox.The Copy Password and Co

Lock Password KeeperThere are two ways to lock Password Keeper. You can lock it manually or set the option to have Password Keeper lock automatically

Share text and websites with Password KeeperTo add websites or text to your Password Keeper records, do all of the following:1. Open any application o

1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Security and Privacy > Application Permissions. • To view permis

2.Tap Settings > Security and Privacy > Parental Controls.3. Make sure that the Parental Controls switch is set to On.4. Enter the Parental Co

Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reade

3. Set the LED Activity Indicator switch to Off.User Guide Security and backup259

Select itemsDo any of the following:• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.• To hi

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HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.TO THE MAXIMUM EXTE

separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement w

Zoom in to or zoom out from the screenIf you want a closer view of a detail in an image, or if you're having trouble reading words that are too s

Minimize apps and show your Active FramesWhen you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.Show the men

ContentsSetup and basics...

Personalizing your deviceLearn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps, change

Device SwitchUsing your BlackBerry device, you can switch from one device to another and transfer your contacts, calendar entries, pictures, videos, n

Update BBMAlthough it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM wit

Transfer data from a BlackBerry 7 device using a media cardThis transfer option is only available if you're switching from a BlackBerry 7 device

You can use the device switch app to transfer contacts, pictures, and other personal data from your iPhone or Android device to your new BlackBerry de

• If you have a media card, move it from your old device to your new device.• To receive all of your messages and updates, add email and social networ

Troubleshooting wizard: I'm having trouble switching to my BlackBerry 10 deviceThe troubleshooting wizard guides you through a series of question

Change your BlackBerry ID informationYou can change your username, screen name, first name, or last name.1. On the home screen, swipe down from the to

For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the

How do I reset my lost or forgotten BlackBerry ID password?You can have the instructions about resetting your BlackBerry ID password sent to the email

Media...

Phone and voicePhone basicsWhile on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by

Make a call1.In the Phone app, tap .2. Dial a number.3. Tap Call.Call a recent number or speed dial contact1.In the Phone app, tap .2. Tap a name, n

1.When you receive an incoming call, tap or .2. Do any of the following:• To send one of the default Reply Now messages, tap a message.• To compose

To add more people to the conference call, repeat steps 1and 2.Make another call while already on a callWhen you make another call while you're a

Automatically answer a call when a headset is connected1. In the Phone app, swipe down from the top of the screen.2.Tap > Bluetooth.3. Set the Au

Add a contact to your keyboard speed dial list1. In the Phone app, swipe down from the top of the screen.2.Tap > Keypress Speed Dial.3. Press the

Turn on or turn off call waitingDepending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from

4. Type a new Reply Now message.To prevent the Reply Now icon from appearing when you receive an incoming call, set the Reply Now switch to Off.Show o

Dial an extension number for interoffice callsWhen you set an extension access number for a company, you need to only add an extension number in the C

Hear calls in Bedside ModeBy default, you aren't notified of new messages and incoming calls when Bedside Mode is turned on. You can set an optio

File Manager...

app notifications. For example, if sound is turned off for the Phone app but is turned on in a customized notification for a contact, the phone still

• Tap Phone Calls.• Tap Email Messages.• Tap BBM.• Tap Text Messages.• Tap Other Messaging, which includes apps like Facebook, Twitter, LinkedIn, and

View and respond to Instant PreviewsYou can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages,

Turn off Lock Screen Notifications1. On the home screen, swipe down from the top of the screen.2.Tap Settings > Security and Privacy > Lock Sc

VoicemailDepending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a

2.Tap .Save a visual voicemail messageYour service provider's voicemail system might automatically delete messages after a certain period of tim

Deactivate visual voicemail on your deviceIf you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless se

Dial a number1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.2. After the beep, say "Di

Send messages using the Voice Control appUsing the Voice Control app, you can send a text message, email, or BBM message without typing a single word.

Get directions using the Voice Control appWhen you get directions using the Voice Control app, the directions appear in the Maps app.1. To open the Vo

Setup and basicsNew in this releaseIntroducing BlackBerry 10 OS version 10.2.1This software update introduces great new features to help you be more p

• To check your mobile network coverage, say "How many bars do I have?"• To check your Wi-Fi connection status, say "What is my Wi-Fi s

2.Tap Settings > Voice Control.3. Do any of the following:• To turn on or turn off voice responses, in the Hear voice feedback drop-down list, ta

BlackBerry Hub and emailThe BlackBerry Hub at a glanceBlackBerry Hub and emailThe BlackBerry Hub gathers all of the messages, notifications, and event

EmailYou can add practically any existing email account to your device—both work and web-based email.Text messages (SMS/MMS)If text messaging is a par

Note: This tutorial is available in English only.Start the tutorialhttp://docs.blackberry.com/tutorials/facebook/enTutorial: Setting up a Twitter acco

Add an email account1. On the Add Account screen, tap Email, Calendar and Contacts.2. Enter the email address.3. Tap Next.4. Enter the password for th

Setting up work accountsAdd a work account supported by BlackBerry Enterprise Service 10If your organization uses BlackBerry Enterprise Service 10, yo

Add an IBM Notes Traveler email accountMake sure you know the following from your administrator or email service provider:• Your username and work net

• The email address associated with the account• The server address for the accountYou can add a CalDAV or CardDAV account to sync calendar events or

• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your

PhoneYou can answer a call on your device by touching and holding the circle at the bottom of the screen and sliding your finger to the left. Slide yo

Viewing and searching messagesYou can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for

View unread or flagged messages or messages with attachments1.In the BlackBerry Hub, tap .2.Leave the Search field empty and tap .3. Tap Unread, Fla

3. Tap OK.Change the types of messages that are marked as priorityBy default, if the sender of a message has the same last name as you or if a message

• To see all attachments from a conversation, tap a conversation. Tap .Tip: You can also filter attachments by a specific account. In the BlackBerry

5. Tap Send or the Enter key.Reply to or forward an emailIn an email, do one of the following:• To reply to the email, tap .• To reply to all recip

Forward a text message1. In the BlackBerry Hub, touch and hold a text message.2.Tap .Managing messagesStay organized by managing your messages in the

• To delete a folder, touch and hold the folder. Tap .Keep all email from a folder on your deviceIf you use a desktop email application like Microso

2. In the dialog box, tap Save.Securing your emailYou can digitally sign or encrypt messages if you use a work email account that supports S/MIME-prot

2. If necessary, tap the NNE tab.3. Set the NNE switch to On.Sign or encrypt a messageYou must use a work email account that supports S/MIME-protected

Navigating the BlackBerry HubPeek at your messages in the BlackBerry Hub from anywhereWhether you're on your home screen or using an application,

What's different about BlackBerry 10?If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it differen

Jump to the next or previous message1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of

Create a meeting from an emailWhen you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line

Customizing BlackBerry Hub settingsYou can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email addre

Change how messages are displayed in the BlackBerry HubChange whether the BlackBerry Hub shows your sent messages or filed messages, how you view mess

3. In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both.Change options for text messagesIn the BlackBerry Hub, tap

2. Tap Facebook, Twitter, or LinkedIn.3.Tap .4. Type your status.5. Tap Post, Tweet, or Send.About public warning messagesPublic warning systems are

• If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. On the home

BBMWith BBM, you can chat and share in real-time with your BBM contacts, and know when someone has read your message. Type, talk, or post. You decide

About joynDo you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos wi

Call a joyn contact1.In the Phone app, tap .2.Tap beside the contact you want to call.3. If you have multiple phone numbers for a joyn contact, tap

How do I get to the menu?There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by

Turn on joyn while roamingCheck with your wireless service provider to find out what roaming fees or charges might apply.If you're travelling, yo

MediaChange the media volumeWhen music is playing, do any of the following:• To increase the volume, press the Volume Up key on the right side of your

File extension Supported video codec(s) Supported audio codec(s)MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCMWMV WMV 9 WMAAAC—AACAMR—AMRFLAC—FLAC, Vorbis

Camera app at a glanceTaking pictures and recording videosTip: To quickly take a picture or start recording a video from the Camera application, press

Tip: To turn on grid lines, in the Camera app, swipe down from the top of the screen. Tap . Set the Display Grid Lines switch to On.Record a videoTip

Access the Camera app from the Lock screenOn the Lock screen, touch and hold .Peek at the last picture or video that you tookYou can peek at the last

Change the capture settingsYou can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and ba

Icon Descriptionpictures together and can capture the contrast between the light and dark areas of a scene.Scene modesScene modes are designed to impr

Troubleshooting: CameraIf you are having trouble using the camera on your BlackBerry device, you can consult the troubleshooting topics included below

Pictures app at a glanceView your picturesPictures in the Pictures app on your BlackBerry device are organized into several views.In the Pictures app,