Blackberry Z10 User's Guide Page 134
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- Table of contents
- TROUBLESHOOTING
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Set whether the network uses the IPv6 protocol.
Use Proxy
Set this switch to ON if you want to connect to a proxy server. When you select this setting, additional settings
appear. To find out what settings to use, see the information provided for the proxy server.
Inter-Access Point Handover
If the network spans multiple access points, set whether your device should remain connected when you move from
one access point to another.
Add a VPN profile
You need a Wi-Fi or VPN connection before you can add a new VPN profile.
A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi
connection. You might have one or more VPN profiles on your BlackBerry device, depending on the options that your
administrator sets for you.
If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles might be automatically
added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your
administrator has turned off this type of connection.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Networks and Connections > VPN > .
3. Complete the fields. If you don't have the required information, contact your administrator.
4. Tap Save.
Troubleshooting: Wi-Fi
Troubleshooting wizard: I can't connect to a Wi-Fi network
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your Wi-
Fi connection issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshootingwizard/en
Note
: This troubleshooting wizard is available in English only.
I can't connect to a Wi-Fi network
Start by checking for these basic issues:
• Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down from the top of the
screen. Verify that the Wi-Fi icon appears blue.
User Guide Settings
134
- User Guide 1
- Published: 2014-05-07 2
- SWD-20140507102407767 2
- Contents 3
- Setup and basics 6
- Your device at a glance 7
- How do I get to the menu? 9
- User Guide Setup and basics 10
- Where are my apps? 13
- How do I edit or move text? 13
- Where do I find my files? 14
- How do I search? 15
- What is BlackBerry Link? 15
- Home screen at a glance 16
- Application icons 16
- Notification icons 19
- Remove the battery door 21
- Insert a media card 22
- Insert or remove the battery 23
- Using the touch screen 25
- Select items 26
- View the BlackBerry Hub 28
- Show the menus 29
- Personalizing your device 30
- Device Switch 31
- BlackBerry Link 32
- After you switch devices 34
- BlackBerry ID 36
- Phone and voice 40
- Make a call 41
- Answer or decline a call 41
- Put a call on hold 42
- Take notes during a call 42
- Start a conference call 42
- Answering calls automatically 43
- Move a call to BBM Video 44
- Block calls 45
- Set up call forwarding 46
- Turn on Priority Calling 46
- Find your own phone number 47
- View your call summary 48
- Notifications and ring tones 49
- User Guide Phone and voice 50
- Turn off Instant Previews 52
- Voicemail 54
- Voice Control 56
- Type using voice dictation 58
- BlackBerry Hub and email 62
- Add an email account 65
- Setting up work accounts 66
- Change account settings 68
- View filed email 70
- Search for a message 70
- Create a priority rule 72
- View attachments sent to you 72
- Sort attachments 73
- Reply to or forward an email 74
- Managing messages 75
- Flag a message 76
- Save a draft email 76
- Securing your email 77
- Secure email icons 78
- Navigating the BlackBerry Hub 79
- Refresh your list of messages 81
- Set an out-of-office reply 82
- Color code your accounts 83
- About public warning messages 85
- Facebook 87
- LinkedIn 87
- About joyn 88
- Start a joyn chat 88
- Call a joyn contact 89
- Start a joyn video share 89
- Send a file to a joyn contact 89
- Block a joyn contact 89
- Turn on joyn while roaming 90
- Change the media volume 91
- User Guide Media 92
- Camera app at a glance 93
- Record a video 94
- Turn on autofocus lock 94
- Record a video in stereo 94
- Using Time Shift mode 95
- Change the capture settings 96
- Change the camera settings 97
- Pictures 98
- Pictures app at a glance 99
- View your pictures 99
- Edit a picture 100
- Share a picture 100
- Create an album 101
- Troubleshooting: Pictures 102
- Music app at a glance 103
- Playing your music 103
- Shuffle your music 104
- Create a playlist 104
- Play, pause, or skip a song 104
- Edit or rename a playlist 105
- Music shortcuts 106
- Troubleshooting: Music 106
- Videos app at a glance 107
- Watch your videos 107
- BlackBerry Story Maker 108
- Creating and editing stories 109
- Media sharing 110
- Change your Games profile 111
- Add a game 112
- Add a game to your favorites 112
- Recommend a game 112
- Invite a Games friend to BBM 113
- Troubleshooting: Games 113
- Settings 114
- User Guide Settings 115
- BlackBerry 10 device? 117
- Battery and power 118
- Charge your device 119
- Battery and charging icons 120
- LED and battery notifications 122
- Dim the screen 123
- Decrease volume 123
- Close apps 123
- Turn off connections 123
- Device and battery safety 124
- Connections 125
- Give your device a nickname 126
- Wireless connections icons 126
- Choosing a connection 127
- Connections between devices 128
- Shared Internet connections 128
- Turn on airplane mode 129
- Mobile network 129
- Wi-Fi connections 131
- Delete a saved Wi-Fi network 132
- Wi-Fi network settings 133
- Add a VPN profile 134
- Troubleshooting: Wi-Fi 134
- Mobile Hotspot 135
- Internet tethering 137
- Bluetooth connections 138
- Turn off the My Car feature 140
- Supported Bluetooth profiles 141
- Troubleshooting: Bluetooth 143
- What is NFC? 143
- Turn on NFC 144
- Send a file using NFC 144
- Find your NFC settings 145
- Home screen shortcuts 146
- Send a text message 147
- Start a BBM chat 147
- Update your Facebook status 147
- Post a tweet 147
- Post a LinkedIn update 147
- Play music 148
- Clear the learned words list 149
- Show the keyboard 149
- Delete a word 150
- Typing on the Keyboard 151
- Cut, copy, and paste text 152
- Spell check 153
- Language 154
- Screen display 155
- Accessibility 156
- Turn on Magnify mode 157
- Turn on Hearing Aid mode 159
- Turn on TTY support 159
- Turn on Closed Captions 159
- BlackBerry Screen Reader 159
- Adjust the verbosity 161
- Gestures for the Home screen 165
- Media cards and storage 166
- Using a media card 168
- Turn on encryption 169
- Error messages: Media card 170
- Edit or delete a file 172
- Copy a file to your device 172
- View paired computers 172
- Applications and features 174
- Rename a folder 175
- Deleting apps 175
- Move an app out of a folder 175
- Calendar 176
- The Calendar app at a glance 177
- View your events 177
- Invite people to an event 178
- Add a location to an event 179
- Schedule a recurring event 179
- Hide a calendar 180
- Change or delete an event 180
- Create a follow-up meeting 180
- Add WebEx details to an event 181
- Join a WebEx event 182
- Change your default calendar 183
- Troubleshooting: Calendar app 184
- Contacts 185
- Contacts app at a glance 186
- Contact views 188
- Delete a contact 189
- Contact someone 190
- Search for a contact 191
- Filtering contacts 191
- Share a contact 192
- Troubleshooting: Contacts 192
- Setting the alarm clock 193
- Set additional alarms 194
- Manage your additional alarms 194
- Change your alarm tone 194
- Stopwatch 195
- World clock 196
- Turn on bedside mode 197
- Change the clock face 198
- BlackBerry World 199
- Browse categories 200
- Scan a QR code 200
- Clear your search history 200
- Turn on private browsing 200
- Cancel a subscription 201
- Rent a video 201
- Change your payment options 202
- Android apps 203
- Maps and GPS 204
- Start turn-by-turn directions 205
- My places 206
- View your recent places 207
- Clear your recent places 207
- Changing settings for Maps 208
- About location services 208
- Compass at a glance 210
- About the compass 210
- Troubleshooting: Compass 211
- Browsing the Internet 211
- Browser at a glance 212
- Go to a website 212
- Using Browser tabs 212
- Open a link in a new tab 213
- Share a link or picture 213
- Search for text on a webpage 213
- Organizing your bookmarks 216
- Change your bookmarks 216
- Delete a bookmark 216
- View your browsing history 216
- Browsing safely 217
- Troubleshooting: Browser 218
- Create your own smart tag 220
- Favorite a smart tag 221
- Share a smart tag 221
- Search your device 222
- Filter your search results 223
- Change your search settings 223
- File Manager 224
- Add a folder 225
- Sort files and folders 225
- Select multiple files 225
- Transferring files 226
- Save a file to your device 227
- Create a link for a file 227
- Calculator 228
- Calculator at a glance 229
- Calculate a tip 229
- BlackBerry Virtual Expert 230
- Productivity and work 232
- Lock your work space 233
- Delete your work space 233
- My device is quarantined 236
- Remember 237
- Add tags to an entry 238
- Format the text in an entry 238
- Change an entry 239
- Change the color of a folder 240
- Documents To Go 242
- Print To Go 242
- BlackBerry World for Work 243
- Enterprise IM 243
- Enterprise IM for Cisco 243
- BlackBerry Bridge 243
- BlackBerry Travel 243
- BlackBerry Work Drives 244
- Salesforce 244
- Adobe Reader 244
- Security and backup 245
- Lock or unlock your device 246
- Create a picture password 247
- Backing up your device data 249
- BlackBerry Protect 250
- Password Keeper 251
- Generate a random password 253
- Search in Password Keeper 253
- Lock Password Keeper 254
- Duplicate the password record 254
- Security settings 255
- Using Parental Controls 256
- About smart cards 257
- Use two-factor authentication 258
- Legal notice 260
- User Guide Legal notice 261
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