Blackberry 8700 User's Guide Page 100
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- Table of contents
- TROUBLESHOOTING
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1. In a message list, click the trackwheel.
2. Click Options.
3. Click Email Reconciliation.
4. Click the trackwheel.
5. Click Purge Deleted Items.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, click the trackwheel. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online
Help.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during
wireless email reconciliation.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to
synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help.
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- User Guide 1
- SWD-280428-0212105034-001 2
- Contents 3
- BlackBerry basics 11
- BlackBerry basics shortcuts 12
- Shortcuts 13
- Message shortcuts 14
- Typing shortcuts 14
- Search shortcuts 15
- Attachment shortcuts 15
- Phone basics 19
- Emergency calls 21
- Voice mail 22
- Speed dial 22
- Conference calls 23
- Caller ID 24
- Call logs 25
- Call waiting 26
- Call forwarding 27
- Call blocking 29
- Fixed dialing 30
- Smart dialing 31
- TTY support 32
- Multiple phone numbers 33
- Phone options 33
- Phone shortcuts 35
- Phone troubleshooting 35
- I cannot check my voice mail 36
- I cannot join a call 36
- Send a media file 37
- Download a ring tone 38
- Play a ring tone 38
- Managing media files 39
- Rename a ring tone 40
- Move a ring tone 40
- Delete a ring tone 40
- Viewing pictures 41
- View pictures in a list 42
- Pan a picture 42
- Rotate a picture 42
- Managing pictures 43
- Media shortcuts 44
- Messages 45
- Sending messages 46
- Send a PIN message 47
- Send an SMS text message 47
- Send an MMS message 47
- Reply to a message 47
- Managing messages 48
- Email messages 50
- Email message filters 52
- Email message options 54
- Hide filed email messages 56
- PIN messages 57
- SMS text messages 58
- Options for SMS text messages 59
- Cell broadcasting 60
- MMS messages 62
- MMS message attachments 63
- MMS message options 64
- Message list options 65
- About multiple message lists 67
- Hide sent messages 67
- Block incoming messages 68
- Typing basics 75
- Cancel a text selection 76
- Set the cursor speed 76
- Turn on key tones 76
- Typing input methods 77
- Spelling checker 78
- Custom dictionary 80
- AutoText 81
- Search for messages 85
- Search criteria 85
- Manage message search results 86
- Organizer data 87
- Attachments 89
- Open a link in an attachment 90
- Document attachments 91
- Spreadsheet attachments 91
- View the content of a cell 92
- View a list of worksheets 92
- Switch worksheets 92
- Change the size of a column 92
- Media attachments 93
- Presentation attachments 93
- Synchronization 97
- Delete all device data 99
- Browser basics 103
- Send a web page address 105
- Browser bookmarks 106
- Web feeds 108
- Listen to web feed content 109
- Change a web feed 109
- File a web feed 109
- Delete a web feed 109
- Browser options 110
- Clear a browser cache 112
- Clear the browser history 112
- About browser configurations 112
- Browser security 113
- WTLS options 114
- Add a trusted content server 114
- Browser push 115
- Browser shortcuts 116
- Browser troubleshooting 117
- Applications 119
- Application troubleshooting 121
- Map basics 123
- Navigation 124
- Maps bookmarks 125
- Map options 126
- Map shortcuts 128
- Maps troubleshooting 128
- GPS technology 129
- Contacts 131
- Customizing contacts 133
- Categories 134
- Delete a category 135
- Mailing lists 136
- Multiple address books 137
- SIM card phone book 138
- Contact list options 139
- Contact troubleshooting 140
- Calendar 141
- Schedule a meeting 142
- Recurrence fields 142
- Check spelling 142
- Meetings 143
- Calendar options 145
- View tasks in a calendar 146
- Hide free time in Agenda view 147
- Multiple calendars 148
- Calendar shortcuts 149
- Calendar troubleshooting 149
- Task basics 151
- Task list options 154
- Memo basics 157
- Memo list options 159
- 2. Click Options 160
- About the alarm 161
- Turn on the alarm 161
- Silence the alarm 161
- Calculator 163
- Bluetooth technology 165
- Forward a media file 166
- Bluetooth technology options 167
- Turn off a Bluetooth profile 169
- Bluetooth profiles 169
- Date and time 173
- Notification profiles 175
- Change a notification profile 176
- Delete a notification profile 176
- Silence your device 176
- LED notification 177
- Custom notification 178
- About custom ring tones 179
- BlackBerry Messenger 181
- Delete a contact 182
- Rename a contact 182
- Add a group 182
- Conversations 183
- Add an emoticon 184
- Send a file to a contact 184
- Ping a contact 184
- Turn off ping vibration 184
- Availability 185
- 5. Click OK 186
- 2. Click the trackwheel 186
- 3. Click Set Alert 186
- Display and keyboard 187
- Display options 188
- Keyboard options 189
- About themes 190
- Switch themes 190
- Delete a theme 190
- Download a theme 190
- Display troubleshooting 191
- Language 193
- Language troubleshooting 194
- Wireless network coverage 195
- Turn off data service 197
- About roaming 197
- Power, battery, and memory 199
- SIM card 201
- Change a SIM card contact 202
- Delete a SIM card contact 202
- About SIM card security 202
- Change the SIM card PIN code 203
- Security 205
- Password keeper 206
- Encryption 208
- Protect your device data 209
- About encryption keys 209
- Generate an encryption key 209
- Memory cleaning 210
- Certificates 211
- Certificate properties 212
- Send a certificate 213
- Delete a certificate 213
- Certificate status 214
- Certificate options 215
- Certificate servers 217
- Delete a certificate server 218
- Key stores 219
- Smart cards 221
- About smart password entry 222
- Turn off smart password entry 222
- Switch smart password filters 223
- Software tokens 224
- About PGP keys 224
- About security self-tests 225
- Verify security software 225
- Security troubleshooting 225
- BrickBreaker 231
- BrickBreaker scoring 232
- Play BrickBreaker 232
- Set the paddle speed 232
- 5. Click Save 233
- 2. Click Send High Score 233
- 2. Click High Scores 233
- Service books 235
- Troubleshooting 237
- Message troubleshooting 238
- I cannot file email messages 239
- Typing troubleshooting 241
- Attachment troubleshooting 241
- Date and time troubleshooting 245
- Diagnostic reports 247
- View a diagnostic report 248
- Submit a diagnostic report 248
- Delete a diagnostic report 248
- Glossary 251
- Legal notice 255
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