Blackberry 8700 User's Guide download pdf (Page 238)

My phone number appears as Unknown in the phone

Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click

Advanced Options. Click SIM Card. Highlight the phone number. Click the trackwheel. Click Edit SIM Phone Number. Type your phone

number. Click the trackwheel.

Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make

and receive calls.

I cannot check my voice mail

If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a

shortcut key, your device calls the voice mail access number for your active phone number.

Try checking the voice mail for your alternate phone number.

I cannot join a call

If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to

your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service

provider.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number

for your contact.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup

wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have

not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the

email setup screen to send a service book to your device.

• If you have not received a registration message from the wireless network, register your device. In the device options, click

Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

I am not receiving messages

Try performing the following actions:

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Blackberry 8700 User's Guide Page 238