View a diagnostic report
1. In the device options, click Mobile Network.
2. Click the trackwheel.
3. Click Diagnostics Test.
4. Highlight a report.
5. Click the trackwheel.
6. Click View Report.
Submit a diagnostic report
1. In the device options, click Mobile Network.
2. Click the trackwheel.
3. Click Diagnostics Test.
4. Highlight a report.
5. Click the trackwheel.
6. Click Email Report or PIN Report.
Delete a diagnostic report
1. In the device options, click Mobile Network.
2. Click the trackwheel.
3. Click Diagnostics Test.
4. Highlight a report.
5. Click the trackwheel.
6. Click Delete or Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. In the device options, click Mobile Network.
2. Click the trackwheel.
3. Click Diagnostics Test.
4. Click the trackwheel.
5. Click Options.
6. Type the contact information.
7. Click the trackwheel.
8. Click Save.
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